Fin by Intercom vs. Zendesk Sunshine Conversations

Fin by Intercom

Zendesk Sunshine Conversations

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Fin by Intercom	Score8.5 out of 10	N/A	Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.	$0.99 one-time fee per 1 resolution
Zendesk Sunshine Conversations	Score7.8 out of 10	N/A	Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.	N/A

Pricing

Fin by Intercom

Zendesk Sunshine Conversations

Fin with your current helpdesk: $0.99
one-time fee per 1 resolution
Copilot add-on: $35
per month per user
The Early Stage program: $65
per month (6 support seats)
Proactive Support Plus add-on: $99
per month
Fin with Intercom’s Helpdesk: from $39 + $0.99 per Fin resolution
per month per seat

No answers on this topic

Pricing Offerings
Fin by Intercom	Zendesk Sunshine Conversations
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.

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Community Pulse
Key User Insights
	Fin by Intercom	Zendesk Sunshine Conversations
Considered Both Products	Intercom Ramón Carmona Medina Co-Founder and CMO in Marketing at Bussi (Transportation/Trucking/Railroad, 11-50 employees) Chose Fin by Intercom Before we had Zendesk as the main customer care system, but it wasn't the ideal tool for us. Tickets could be assigned to different people there was no certainty for the customer if he was gonna have an answer or a solution at the moment. Intercom in the other hand gives that … Incentivized Helpful?	Zendesk Verified User Chose Zendesk Sunshine Conversations We were able to reduce our monthly license cost in nearly 50% which is key on emerging markets and being a startup with a reliable solution that integrates with most of our internal systems. Support and documentation in spanish was also a key factor in our case as we are based … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	Fin by Intercom	Zendesk Sunshine Conversations
Likelihood to Recommend	8.3 (321 ratings)	7.6 (5 ratings)
Likelihood to Renew	10.0 (21 ratings)	- (0 ratings)
Usability	8.8 (228 ratings)	- (0 ratings)
Availability	9.1 (1 ratings)	- (0 ratings)
Performance	9.1 (1 ratings)	- (0 ratings)
Support Rating	5.7 (10 ratings)	- (0 ratings)
Online Training	7.4 (2 ratings)	- (0 ratings)
Implementation Rating	6.6 (5 ratings)	- (0 ratings)
Product Scalability	9.1 (1 ratings)	- (0 ratings)

Fin by Intercom vs. Zendesk Sunshine Conversations

Fin by Intercom

Zendesk Sunshine Conversations

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