Intradiem in Alpharetta, Georgia offers their eponymous workforce scheduling optimization software for "Intraday Automation," or scheduling and task adjustments performed within the workday.
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Verint Workforce Management
Score8.2 out of 10
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Verint® Workforce Management™ (WFM) is a cloud application that uses automation to simplify forecasting and scheduling of employees and bots across the enterprise, including contact centers, back offices and branch/service locations. The solution scales to accommodate a varying number of employees, channels, locations, time zones, schedule types, and request automation to meet the needs of mid-sized to global enterprise organizations. Verint removes the…
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Pricing
Intradiem
Verint Workforce Management
Editions & Modules
No answers on this topic
WFM Enterprise
-
per month per user
WFM Enterprise
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per month Per volume
WFM Enterprise
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per month per user
WFM Enterprise
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per month Per volume
Offerings
Pricing Offerings
Intradiem
Verint Workforce Management
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Verint offers a named user pricing model with SaaS and on-premise delivery methods.
More Pricing Information
Community Pulse
Intradiem
Verint Workforce Management
Considered Both Products
Intradiem
No answer on this topic
Verint
Verified User
Chose Verint Workforce Management
Another product we use is Intradiem. I don't use it that much and we also use Genesys Decisions, but I feel like Genesys Decisions is completely different from Vernint in itself and there's no comparison for what we use it for because we use it more for forecasting, like …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Manager, Workforce Management/Scheduling in Customer Service at Wayfair (Retail, 5001-10,000 employees)
Chose Verint Workforce Management
Verint is definitely an easier user experience for the agent with some optimization tools for WFM which is nice. In terms of all features, there are still some things we would like to see such as the ability to copy and past names/EMIDs to mass select unique lists of employees.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
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Delivers good value for the price
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Happy with the feature set
No answers on this topic
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Lived up to sales and marketing promises
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Implementation went as expected
No answers on this topic
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Features
Intradiem
Verint Workforce Management
Workforce Management Software Features
Comparison of Workforce Management Software Features features of Intradiem and Verint Workforce Management