Intuit Online Payroll (discontinued) vs. Justworks

First the cost is very competitive and reasonable, for what we use it for. Each coffee shop has about 5-6 employees, and the costs only incur as a per-check that is run basis instead of a large flat fee for services we won't use. Direct deposit feature is our must-have, the pay dates are super reliable and we have never had any issues with transmission, or taxes not being sent, etc.

Incentivized

Overall, Justworks is a great platform to use to manage organization wide payroll, benefits (medical/dental/vision), and other misc. HR related services (401(k), life insurance, AD&D). The value Justworks brings to our organization greatly exceeds its cost, which I find very reasonable. I particularly love its customer service, which is fast, reliable, and helpful (By calling a number, you get connected directly to a customer service rep., no answer machines or need to press multiple buttons/selections to get to where you need). By implementing Justworks for our HR needs in the U.S., it greatly reduces the time I spent on HR administration duties while offering great benefits and HR services to our employees.

Incentivized

• Intuit Payroll manages all our different payroll cycles and alerts our team when it is time to process
• Intuit Payroll calculates and maintains all tax related accounts and disburses appropriately
• Intuit Payroll allows us to maintain a digit employee file with all relevant information pertaining to our staff.

Incentivized

• The JustWorks platform is extremely user-friendly. Everything is built in with a seamless user experience. 9 times out of 10, if my employees are looking for something, it is right in front of them.
• JustWorks has amazing customer service. Every member of their team is equipped to answer any questions you may have. This is super helpful when you have an immediate need and can't get a hold of your Account Manager. They can look up your account, answer questions and relay the information to your Account Manager providing seamless communication.
• JustWorks did an outstanding job walking my employees through their initial set up process. While hesitant about switching insurance carries, our Account Manager was able to answer every question we had with transparency. They even made suggestions about rolling over deductibles that had already been met and gave important information about current healthcare providers being in network.

Incentivized

• Sometimes there are filings that need to take place outside of the Intuit platform. It would be easier if everything could be done inside the system.
• It would be great if there could be an automated payroll run with an email that has a button to approve it in one click.
• Automated filings with email approval.

Incentivized

• More HR info in regards to compliance and resources for employees to stay in compliance (they have just started to do this with sexual harassment but more things like this would be great!)
• Better integrations with company holidays and timesheets. They have recently updated PTO to integrate so I'm hoping that company holidays would also be a feature added.

Incentivized

Works perfectly as advertised. Our simple needs are well taken care of.

Incentivized

I would rate it a 0. It gets worse and worse all the time. It seems like every time I go into IOP to run a payroll for one of my clients, I have one more problem.

Justworks is a really good platform for payroll and even vendor payments. There are some areas of improvement that Justworks could make in the area of bulk processing, to decrease administrative time as well as reporting. There are no reports we currently use from the Justworks platform as we have not found them useful.

Incentivized

The customer support personnel have always walked me through the steps they need to take to assist me. Never rushed through anything. Always exceptionally thorough, answering all my questions and even sharing my screen visually (I have control, not them). It actually helps me to resolve future issues and questions, if they should arise.

Incentivized

Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized.

Incentivized

I like maintaining one very strong accounting/ERP ecosystem that I trust and that is why I selected Intuit Payroll. The system is trustworthy/reliable, runs on the cloud and integrates with existing QuickBooks products. The pricing becomes more competitive when it is bundled with other Intuit products. Also, Intuit tends to be a company that listens to its customers and accountant implementation partners, and if a feature or area of functionality is suggested or recommended to Intuit, they take it very seriously. They are continually improving and rolling out new features on all their products.

Incentivized

ADP was our previous PEO and, in my experience, they were old, clunky and never got back to us. In my opinion, the customer service was non-existent. Insperity was out of our budget but I think it is a good product. Paychex Flex was similar and I like their product for payroll; however, we wanted to offer healthcare, commuter benefits and a 401k to employees and although Paychex is starting to offer those items through 3rd party providers, it wasn't as integrated of a solution as Justworks presented.

Incentivized

• Having all of my clients on one platform has been a huge benefit to quickly and easily processing payrolls and tax payments.
• Intuit Payroll has saved me a ton of time also since, after the setup, processing payroll, taxes, and forms takes only a few clicks. That equates to hours of work time I can spend on something else.
• The reminders ensure I never miss a deadline. The dashboard shows me a list of all outstanding tax payments and forms that need filed and by when.

Incentivized

• The tool is much cheaper than hiring an outsourced payroll provider (cheaper than other PEO).
• Cheaper than going to market for health insurance on our own.
• Manages all employment tax, etc. which is a huge help and would require additional resources to manage without Justworks.

Incentivized