TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ISL Light

    Score9.6 out of 10
    Small Businesses (1-50 employees)
    ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

    $418

    per year (1 concurrent user)

    Pricing
    ISL Light
    Editions & Modules
    Standard
    $34.90
    per month (billed annually) per concurrent user
    Self-Hosted
    $44.90
    per month (billed annually) per concurrent user
    Premium
    $54.90
    per month (billed annually) per concurrent user
    Enterprise (Managed Private Cloud)
    $23,976
    per year 20 concurrent users
    Offerings
    Pricing Offerings
    ISL Light
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional DetailsISL Online's pricing model considers the number of licenses purchased, which determines the maximum number of concurrent users within the organization. A concurrent user is defined as anyone running one or more sessions simultaneously from any device. There are no restrictions on the number of ISL Light users within a company or the remote devices managed. For example, with three licenses, an unlimited number of people in a company can use ISL Light and can access an unlimited number of remote devices, but only three users can use it concurrently. When one of these three users ends their session, a fourth user can begin their session, and so on.
    More Pricing Information
    Community Pulse
    ISL Light
    Considered Both Products
    ISL Online
    Chose ISL Light
    Fast, quick, nonsense free, can downgrade picture quality for clients on mobile broadband

    The three above mentioned softwares like CWA, Splashtop and TeamViewer can require you to lookup information on how to use the software, in-comparison to ISL where it's easy graphically.
    Incentivized
    Chose ISL Light
    Much more intuitive when compared to remote desktop and as no changes are required on the firewall on the server side, it's a much more secure connection.
    Incentivized
    Chose ISL Light
    Support is always quick and responsive, although I only had to contact support for license renewals over the past few years, so in essence, once a year. We made use of ISL Online at other companies too, at that time there was no real contender in the market according to my …
    Incentivized
    Chose ISL Light
    TeamViewer is too expensive and I don't like the unattended management. AnyDesk doesn't have the functions that I like most about ISL Light.

    TeamViewer es demasiado caro y no me gustó la gestión desatendida. AnyDesk no tiene las funciones que más me gustan de ISL Light.
    Incentivized
    Chose ISL Light
    Fairness, Support and License-Costs are quite important for us. Also the abbility to install an own ISL Light-Server onPrem, if we need it in furture.
    Incentivized
    Chose ISL Light
    ISL Light was selected after an in house trial
    Incentivized
    Chose ISL Light
    ISL Light is easy to use and covers all our permanant access devices but is also easy to manage our ad-hoc clients, the only negative over some is you can't automate remote tasks
    Incentivized
    Chose ISL Light
    I used LogMeIn Rescue for several years, and it has more features rich but is horrifically expensive compared to ISL Light, which was the main reason I changed. Chrome Remote Desktop must be viewed as a threat in the remote desktop application sphere. The features and usability …
    Incentivized
    Chose ISL Light
    Cheaper and more reliable. ISL gets the basics right.
    Incentivized
    Chose ISL Light
    Functionality is similar but that where it end for us.
    If you prefer value for money, no surprising price increases (or any increase!), instant support from UK based team who can resolve any product related query then I think ISL Light is product for you.
    Incentivized
    Chose ISL Light
    each of these solutions mised some functionailty that was included in ISL Light, and they were all more expensive.
    Incentivized
    Chose ISL Light
    Multi-monitor handling is super easy with ISL Light. The licensing model of ISL Light's self-hosted version is unbeatable. Great technical support, which often used before I purchased. The unbelievable price increase during and after the covid time of remote tools, has ended, …
    Incentivized
    Chose ISL Light
    ISL Light has support. At AnyDesk, I've paid for 6 years, but after four years, they wanted more money, as they had a new license with only one concurrent session. ISL Light has support, but AnyDesk Support almost does not exist. The ISL address book works fine, but AnyDesk has …
    Incentivized
    Chose ISL Light
    More user-friendly. More affordable. A Slovenian product (which means it supports the Slovene language). User support is very satisfactory and responsive. Simple installation and does not require additional knowledge from colleagues.
    Incentivized
    Chose ISL Light
    Price fit our needs, and it had all the functions we needed. The others all had issues that were preventing me from using it as we do on a day to day basis. TeamViewer especially has declined to a horrible state, and they trap you in with forced renewals which is seriously …
    Incentivized
    Chose ISL Light
    At first we were impressed by how easy it is to get help from a remote partner. Later we found out that ISL Light is also a local product and we are happy to support local businesses.
    Incentivized
    Chose ISL Light
    While these are all good products and provide a solution in other use cases, at the time we were searching, ISL Light fit our use case best. It is a completely self-contained and privately hosted solution with a tool for each step, user contact, information gathering, remote …
    Incentivized
    Chose ISL Light
    ISL Light is easier to use, a speccilay at customer side.
    Incentivized
    Chose ISL Light
    While both apps have their strengths, we found ISL Light to be a better fit for our usecase.
    Incentivized
    Chose ISL Light
    Easier to use, easier to install and easier to manage. No dropping in connectivity and the GUI is much better than any other program.
    Incentivized
    Chose ISL Light
    We chose ISL Light because of ease of use for our customers and end users, as it's the fastest way of getting a connection to the mentioned user or PC. A big role also plays the reliability of secure connection.
    Incentivized
    Chose ISL Light
    Non-Subscription
    Incentivized
    Chose ISL Light
    ISL has better and simpler pricing also thie support is 10/10.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    ISL Light
    Remote Administration
    Comparison of Remote Administration features of ISL Light
    Feature
    ISL Light
    8.0
    63 Ratings
    Screen sharing8.358 Ratings
    File transfer7.758 Ratings
    Instant message7.647 Ratings
    Secure remote access with Smart Card authentication8.014 Ratings
    Access to sleeping/powered-off computers6.745 Ratings
    Over-the-Internet remote session8.659 Ratings
    Initiate remote control from mobile7.341 Ratings
    Remote management of servers & workstations8.551 Ratings
    Remote Active Directory® management8.717 Ratings
    Centralized management dashboard8.237 Ratings
    Session record8.143 Ratings
    Annotations8.235 Ratings
    Monitoring and Alerts7.927 Ratings
    Multi-platform remote control8.247 Ratings
    User Ratings
    ISL Light
    Likelihood to Recommend
    8.6
    (64 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    Usability
    8.2
    (26 ratings)
    Availability
    9.1
    (1 ratings)
    Performance
    9.1
    (1 ratings)
    Support Rating
    9.1
    (3 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    Product Scalability
    9.1
    (1 ratings)