iSpring Market (discontinued) vs. Teachable

iSpring Market is suited for small organizations with limited staff and limited IT resources. Allowing users to self-register is a huge time-saver for small organizations. SEO, Google Tag Manager and SSO are included and easy to set up. For the most part, the documentation is good and the help desk provides timely customer service. iSpring Market is not the best tool for larger and more sophisticated organization. It's extremely difficult to get global reporting data, it doesn't import data from other systems, and it only exports a limited amount of data for use in other applications such as business intelligence software.

Teachable is excellent to work with as a software platform. However, after change of ownership, they made a massive price hike to legacy users, and stripped away many of the benefits that early adopters had enjoyed. All with next to no communication and transition. This burned a lot of trust and is the only reason for a7 rather than a 9.

Incentivized

• It is easy to use.
• It works with Stripe.
• The UI is clean and intuitive for customers.

• Hosts digital content such as video & PDFs
• Allows us to bundle multiple courses together
• Has a decent Zapier connection to sync with our other platforms
• Really easy to use

• There are few global reporting features. I can get specific information on a user or a course, but there is no easy way to find users who made an account and didn't enroll in a course. You have to look at every user, or download spreadsheets and search.
• There are very few hooks available to Zapier to transfer data to other services.
• You can't transfer data into the iSpring Market using Zapier, so we can't use our member management system to populate courses.

• Communication with customers about changes to terms
• Customer support is slow
• Integration with Active Campaign

Incentivized

Because we haven't had any major issues with it. The platform is really simple to use and the content can be uploaded and modified very easily. It has a drag and drop feature that makes everything fast and easy. Their support has always answered our questions or concerns and the cost is affodable. We will keep using it in the future.

Incentivized

Because it's easier to use both as administrators and both as user. We have never heard of any users having issues login in or going through the lectures or completing the course

Incentivized

We haven't had any issues, it's always available. Even when they schedule a maintanance on their end, students still can access the courses

Incentivized

Never had any issues with pages or videos not loading

Incentivized

Their support is good overal. There are a couple of things that I would change, like answering faster. Sometimes they take a day to answer a concern and that's kind of annoying considering sometimes there are urgent issues we have to deal with. But the support has been good, they have answered properly.

Incentivized

I'd say: learn the system first, try it out and then publish the content with customers. There are a couple of features that will cause issues with customers (especially lazy ones) but I'd say it's easy to implement and modify if needed. People don't need to train much to use Teachable, but they should take their time to know it.

Incentivized

We picked iSpring Market because of cost, maintenance, and easy of use.

It's honestly just worked really well for us in terms of serving the actual course content. Plus, our customers can maintain one profile and use that to access all of the courses and bonuses that they've acquired from us. And the cost of Teachable has been very reasonable in terms of our budget.

We haven't had any issues with it. Their maintanance hours are always at times when we don't have students there, and even then, they still can access the platform

Incentivized

• We have saved thousands of dollars a year in licensing fees compared with other products we used.
• We have eliminated the need for contractors, to build content for iSpring Market, saving tens of thousands of dollars, because we can publish directly into the system using iSpring Suite.
• We get 80% fewer help desk requests for enrollment and payment compared to the last two products we used.

• We were out the money and time of loading all courses onto Teachable, paying their fees, and then having to scramble to transfer thousands of students to another platform and pay all the setups again.