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Issuetrak vs. Zendesk Suite

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Issuetrak

2 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Issuetrak

    Score7 out of 10
    		N/AIssuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation.

    $270

    per month 10 agents (Team plan minimum)

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    IssuetrakZendesk Suite
    Editions & Modules
    Team
    $212
    one-time fee per agent (10 agent minimum)
    Team
    $291
    per year per agent (10 agent minimum)
    Support
    $876
    per year per agent (3 agent minimum)
    Support
    $1059
    one-time fee per agent (3 agent minimum)
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    IssuetrakZendesk Suite
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$2,000 one-time fee per installationOptional
    Additional DetailsIssuetrak Product Experts can provide for a quote for Cloud+ plans.20% discount available with annual pricing.
    More Pricing Information
    Features
    IssuetrakZendesk Suite
    Incident and problem management
    Comparison of Incident and problem management features of Issuetrak and Zendesk Suite
    Feature
    Issuetrak
    6.7
    1 Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets7.01 Ratings9.2153 Ratings
    Expert directory4.01 Ratings8.3102 Ratings
    Subscription-based notifications9.01 Ratings8.6106 Ratings
    ITSM collaboration and documentation7.01 Ratings8.5104 Ratings
    Ticket creation and submission00 Ratings9.3153 Ratings
    Ticket response00 Ratings9.3152 Ratings
    Self Help Community
    Comparison of Self Help Community features of Issuetrak and Zendesk Suite
    Feature
    Issuetrak
    -
    Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base00 Ratings8.5133 Ratings
    Internal knowledge base00 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Issuetrak and Zendesk Suite
    Feature
    Issuetrak
    -
    Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal00 Ratings9.2121 Ratings
    IVR00 Ratings8.659 Ratings
    Social integration00 Ratings8.597 Ratings
    Email support00 Ratings9.4147 Ratings
    Help Desk CRM integration00 Ratings9.2112 Ratings
    User Ratings
    IssuetrakZendesk Suite
    Likelihood to Recommend
    7.0
    (1 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    4.0
    (1 ratings)
    10.0
    (43 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    10.0
    (1 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)