iSupport vs. Manhattan Active® Customer Engagement
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 iSupport | Score5.1 out of 10 | N/A | iSupport is the ITIL / ITSM flagship product from the long-established company of the same name in Washington state. | N/A |
 Manhattan Active® Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
| iSupport | Manhattan Active® Customer Engagement | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| iSupport | Manhattan Active® Customer Engagement | |||||||||||||||||||||||||
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| Incident and problem management |
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| iSupport | Manhattan Active® Customer Engagement | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 8.0 |