ITILITE vs. TravelBank

The company-wide implementation of TravelBank greatly increased the efficiency of our expense reimbursement process. It mitigated many pain points such as errors, inconsistencies, and missing information in our manual Excels that were very hard to version control and track through the approval/reimbursement process. Overall, TravelBank has made all of our lives easier!

Incentivized

• Ease of use - TravelBank is super user-friendly and easy to use whether you use the platform online or through their app.
• Ability to effectively track expense submission, approval and reimbursement process. TravelBank allows users to see exactly where their expense report is in the process.

Incentivized

• Expanding the hotel offerings - they already have a huge inventory, but it would be great to have more AirBnB-like options
• I've found particularly with flights that the employee rewards are much less - I realize that is just a function of airfare costs, but it feels like most of the time I need to go over budget
• Add Uber and Lyft options

Incentivized

I have had 2 instances where the hotel double charged me and it took months to get back. I was never given a reason why and no one followed up with me -- I just got the money in my account one day and would have never known had I not been looking at my account that day,

Incentivized

It stacks up right next to concur. They're both great products; they are complementary, not competitors. We used to use Rocketrip, which was complete garbage. I like that I get rewards on Uber. I like that I get rewards on Amazon. I wish I could get hotel rewards, not just AirBNB rewards.

Incentivized

• I'm not in the finance department, but I'd guess our travel spend per employee has reduced since we started using TravelBank.
• We now have one travel supplier, with flights and hotels paid from a central account, rather than everyone booking through a variety of channels with their own card. In case of emergency, the company knows which flight you're on, which hotel you're staying at.

Incentivized