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Ivanti Neurons for ITAM vs. Spiceworks Cloud Help Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ivanti Neurons for ITAM

    Score6.6 out of 10
    N/AIvanti Neurons for ITAM consolidates IT asset data and lets users track, configure, optimize and strategically manage assets through the full lifecycle. The solution's configurable design helps users define and follow workflows or implement out-of-the-box processes.N/A

    Spiceworks Cloud Help Desk

    Score6.8 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    Ivanti Neurons for ITAMSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    Ivanti Neurons for ITAMSpiceworks Cloud Help Desk
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Ivanti Neurons for ITAMSpiceworks Cloud Help Desk
    Considered Both Products
    Ivanti
    No answer on this topic
    Spiceworks Ziff Davis
    Chose Spiceworks Cloud Help Desk
    Cost was the big factor here. While we already used TeamViewer there were some limitations for the helpdesk and some only available with increased cost on the inventory side. Ivanti was used in Europe but very pricey to add to the Americas. While we used Dynamics CRM, we had a …
    Incentivized
    Chose Spiceworks Cloud Help Desk
    Out of the software that I have listed above, Spiceworks was selected over the others solely based on price. That does not mean that Spiceworks is less effective, it is just that the others have different features, but you pay for those features. Purely as asset management, …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Ivanti Neurons for ITAMSpiceworks Cloud Help Desk
    IT Asset Management
    Comparison of IT Asset Management features of Ivanti Neurons for ITAM and Spiceworks Cloud Help Desk
    Feature
    Ivanti Neurons for ITAM
    9.2
    2 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Software and hardware inventory tracking9.02 Ratings00 Ratings
    License management9.02 Ratings00 Ratings
    Asset lifecycle monitoring10.02 Ratings00 Ratings
    Contract management8.02 Ratings00 Ratings
    Asset relationship management10.02 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Ivanti Neurons for ITAM and Spiceworks Cloud Help Desk
    Feature
    Ivanti Neurons for ITAM
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets00 Ratings8.054 Ratings
    Expert directory00 Ratings8.047 Ratings
    Subscription-based notifications00 Ratings9.042 Ratings
    ITSM collaboration and documentation00 Ratings6.045 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    Self Help Community
    Comparison of Self Help Community features of Ivanti Neurons for ITAM and Spiceworks Cloud Help Desk
    Feature
    Ivanti Neurons for ITAM
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Ivanti Neurons for ITAM and Spiceworks Cloud Help Desk
    Feature
    Ivanti Neurons for ITAM
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    Ivanti Neurons for ITAMSpiceworks Cloud Help Desk
    Likelihood to Recommend
    9.0
    (2 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)