Jahia Digital Experience Platform vs. Optimizely Content Management System

We have a large volume of digital content to manage and distribute across various channels, Jahia DX is an excellent choice. Its robust CMS allows for efficient content creation, editing, and management, while its flexible delivery options ensure a consistent user experience across all platforms. While Jahia DX is designed to be user-friendly, some technical knowledge is still required to set up and fully utilize the platform. Businesses with limited IT resources might find it challenging to get the most out of Jahia DX.

Incentivized

Very much if a business is doing a rebrand, for example, or a digital transformation, the DXP product is super competitive. The managed services that provided around the infrastructure and all of the moving parts really, really works well. It just makes life as a developer very easy when ultimately you just have to do the code and deploy it out and don't worry about the environment infrastructure. I think it's really, really well and fits in really well with that. Areas where it's not so great in my experience, I would say, well, I've already mentioned kind of the CMS to SaaS product, but also just in general it feels like we're going through a bit of a transition period with the documentation at the moment. So when new features are rolled out or the product catalog expands, the documentation isn't always the best or streamlined. That can make life as a developer a little bit work at the times.

Incentivized

• Content management: It is very easy to update text, images, files and videos even for a non technical user.
• Multi-site Management: It has a robust multi-site management capability, It helps in maintaining multiple websites with consistent branding.
• Digital asset management: It is easier to store organize and retrieve images, videos and documents.
• It has a great built-in analytics and reporting feature.

• Folder structure - I was on Magento 1.x & 2.x for 10 years, which had no folder structure for blocks or images - it was very difficult to find things. We couldn't keep anything straight without it.
• The fact that it knows what block or image is being used and links to where it's being used is pure gold. It prevents deletion of needed elements.
• I like that I can drag a block or image somewhere new and it doesn't break anything.
• Our search of blocks and images is now working, that's very helpful.

Incentivized

• It lacks the ability to manage multiple versions of a page or content in general.
• The back office interface sometimes encounters bugs or display problems.
• It's difficult to keep pre-production sites up to date in terms of content compared to production, because the time required to import/export sites is very long once the site is rich in content.

Incentivized

• promo types, several have been released that do not work as they are advertised/labeled which has caused us to make custom promos for just about all of them where we've actually fixed the functionality. The OOB types are completely unreliable
• promo exclusions/sorting -- this is very buggy, and some of this would normally be "out of the box" like no two order discounts should ever be able to stack. This gets incredibly difficult to manage when you have 75 active promos at a time.
• asset management - replacement files with same name aren't recognized even when the first version is deleted, this creates a mess in asset folders - nothing can be successfully deleted from epi asset library
• html automatic edits -- issues when typing in either content page links or asset links, epi always adds random characters to the end (?"Epieditmode=false,6789" for example, which doesn't break content, but does make it more difficult for the team to use non-epi html tools to build or edit
• auto dimensions on images -- when adding an image in the html, you have the address exactly, but any other way causes the editor to put width and height dims on the code, making the image warp in mobile, this is adding steps to undo the automatic edits, they are completely unhelpful
• blogs - we are running a blog in Opti that is compeltely manual, every "related article" and every "articles about x topic" block is hard coded, there is nothing dynamic in the content library which is frustrating, and creates a huge time suck for articles across the site, every time there is a new one, that's 10+ manual page updates

Incentivized

I would not use Jahia as it proved too complex for our needs and didn't help our over goal of customer satisfaction. Along with the man hours to build and execute, it wasn't worth the hassle

Since I work on the implementation side of things, and do not directly own licensing for Ektron CMS, I have to base this rating off of how I think it will be received or presented to customers looking to start a new site deployment. I try to remain CMS agnostic, though my specialty is with the .NET and Microsoft stack. Because of the experience I have working with Ektron, I tend to be more forgiving with the shortcomings as I am familiar with how to work around them or past them from experience. Being familiar with the community available also helps, as you become familiar with the best approaches to find solutions to your issues. Each product has it's ups and downs and all of them are only going to be as good as the company or development team implementing them can make them. This is EXTREMELY important to remember when choosing a CMS, as it can make or break your expensive investment.

The interface and ergonomics are designed to facilitate the use of the product. The creation of template is easy which allows to minimize the actions necessary for the provision of content.

From our editors perspective they find the CMS system easy and to clear to use. Our developers find it very easy to design on and appreciate the level of service support available. It's also always evolving and getting better every year. We find this investment reassuring and encourages us to try keep pace and see how we can continue to push the envelope and continue to improve all aspect of our websites and online touch points.

Incentivized

[I give it this rating because it] was up most of the time. There are so many scheduled reboots that I don't think it would be a good choice for a 95% SLA.

Incentivized

Unplanned outages or errors are fairly rare in our instance. And when there are issues, they're usually fixed fairly quickly

It's stable after upgrade to Jahia 8. Not much server down so far

Incentivized

As I was saying, the support makes sure to be available for any question, or any technical point that we may need to discuss about. Moreover, whenever we have an issue with the platform they get alerted and also send us an email so that we are aware. We had multiple complex topics to work on in the past, but they always have been answering our question

Incentivized

I attended multiple trainings/tutorials early in the process. The vendor-supplied content about Optimizely was engaging for users/attendees (I often analyze training content, compliance programs, governance plans), which helps our OCM people by having good "word of mouth" about the product long before a rollout ever happens. I actually when the user-focused portion of the Optimizely Academy twice in 2022 to ensure I had a grasp on operability and to be able to support the training and OCM efforts

Incentivized

Ektron is one of the best solution for .Net platform. Over the years have improved the performance issues that the previous versions had. My only complain is right now you can't do Page builder pages if you choose to have a MVC architecture

I was not fully involved.

Incentivized

I would say that the Jahia Digital Experience Platform is definitely easiest when it comes to content management. The ease of use when everything is properly implemented is very high. Other platforms have significantly higher effort to make content from scratch in my opinion. Expandability via custom development also appears to be easier. This expandability also seems to support more complex functionality than other platforms, possibly due to the ease of modifications.

Incentivized

Optimizely Content Management System takes the best bit of previous platforms and simplifies them without removing the more advanced features but not making the necessary to get things going. allowing for any user to jump in and start working is a massive help but empowering power users to take advantage of all its features.

Incentivized

You can create your own feature module and it can be resuable across the projects. The Java libraries is available for development of Tomcat or JSP

Incentivized

• Our once frustrated contributors are now happy to create content with Jahia Digital Experience Platform!
• Pages are snappy and bug-free, which wasn't always the case.
• Jahia Digital Experience Platform has mapped our complex organization into nice roles and permissions.
• All our external services were nicely integrated into a modern portal.

Incentivized

• Flexibility with design that allows us to work towards our mission of 'Tennis Opened Up'
• Speed of deploying content, meaning users can really on us for the most up-to-date content on tennis in Britain
• Ability to have different logged-in areas for different user groups, allowing us to create more bespoke and personalised experiences

Incentivized