Jenzabar Internet Campus Solution (JICS), discontinued vs. Zoho One

Any school that has Jenzabar database as their CRM will benefit from having Jenzabar Internet Campus Solution (JICS) also included in the environment. Jenzabar Internet Campus Solution (JICS) gives a reasonable interface to present the information stored in the database to the student and also gives the student the ability to register and change their courses online.Also, with bills being online, you don't have to print and mail the bills out to students.

Incentivized

Zoho One helps me to create and document each of my closures by creating deals. Zoho One helps me to generate reports, which helps me to track my contact. Zoho One helps me on creating tasks and reminds me to get it done on time. Zoho One keeps each steps and actions I took from lead to a deal.

Incentivized

• Jenzabar Internet Campus Solution (JICS) is good at interacting with the Jenzabar database.
• Jenzabar Internet Campus Solution (JICS) can integrate with Active Directory to allow for one set of credentials and also has its own credential management system for local accounts to be created.
• Jenzabar Internet Campus Solution (JICS) will display grades as soon as they are entered into the Jenzabar database.

Incentivized

• Customized dashboards
• Easy to see the kpis for different aspects of my business
• And offers a consolidation of CRM campaign and other applications without having to use other technologies from other companies so it's great to consulate consolidated
• The analytics is great what else
• Collaboration tools are excellent

Incentivized

• Jenzabar is unwilling to work with other companies to integrate information across multiple platforms.
• The quality of JICS is contingent upon appropriate use and entry by those on campus. While not a limitation to JICS itself, there seems to be more problems with JICS in this regard than I have noticed on other campuses with other platforms.
• JICS is typically behind on the times. Features it adds today were commonplace for others much earlier.

Incentivized

• In my opinion, SUPPORT IS AWFUL!!!
• If you want to get in touch with a support representative, your best bet is to call the sales number and demand to speak with an agent.
• Each of the tools operates in a silo, from a support perspective. Some applications, like books, have chat-based support and others require an e-mail.
• In my experience, expect any e-mail to the main support e-mail to go unanswered.
• The first year of support was great, but after we renewed for the second year, it has become terrible.

Jenzabar Internet Campus Solution (JICS) is very usable and easy to maintain. With us having students log in with their AD credentials, they don't have to remember an extra username and password. Also, I have been able to update and customize some of the coding, which has allowed us to make sure the site works just the way we want it to.

Incentivized

ZOHO is very easy to use. All you need to do is follow the steps and features aligned in it. ZOHO doesn't need complex coding or training; anyone can easily access and use it. You may feel a bit of difficulty initially, but show me an easy tool when you are using it for the first time.

Incentivized

Support is generally very helpful. There are some support staff that really try to go the extra mile and help with solving the problem you have, not just answering your initial question. If you don't understand a feature that is offered in the Jenzabar Internet Campus Solution (JICS) environment, they also have a portal with on-demand webinars/courses that you can watch to get a better idea of offerings at your own base.

Incentivized

Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.

Incentivized

We selected JICS many years ago as it was a cost-effective option that was streamlined and straight-forward. Today, no one is ever thrilled with their SIS, and I can anticipate major difficulties if we attempted to move from JICS. However, from a features and revolutionary standpoint, I do feel we will always be a step behind if we continue with Jenzabar.

Incentivized

The primary reason we switched from Daylite is when we started using Virtual Assistants and wanted a cloud based alternative which Daylite didn't provide. We left MYOB when I think it stopped supporting Apple computers. We left AccountEdge when it stopped supporting payroll tax tables for Apple computers. Thankfully, each time we left one software company we were led to Zoho and have remained ever since.

Incentivized

• Jenzabar has allowed us to house all data in one system, which was badly needed.
• Jenzabar allows us to speak one language across campus, although many offices still work outside of Jenzabar due to limitations within JICS.
• Jenzabar has not been effective in being a leader in new features or developments. I always feel like we are a step behind.

Incentivized

• Projects is a lifeline for the onboarding team, as it does the major heavy lifting in onboarding project management
• Data flow between apps is a must have for contextual information to pass on between teams
• In terms of ROI, it happens much quicker compared to having multiple apps to do the job, as Zoho One is a lot cheaper than having many tools.

Incentivized