Jira Align vs. Smartsheet

This product is useful for a team/company working with multiple customers. Employee count anywhere larger than fifty or sixty will be benefited [from] this. Considering this product is expensive(as I’ve heard) this will not serve [many] purposes to smaller companies and startups who are having a very less customer base and [fewer...] employees.

The Smartsheet platform is extremely similar to Microsoft Excel, so if you are familiar with Excel, you will pick Smartsheet up quickly. Even if you aren't Smartsheet has a relatively simple user interface, meaning just about anyone can learn it. One thing to note is that the interface is that some may consider the interface so simple that they feel the need to look for more robust platforms. If you have a small to medium project that needs to be manages in a central hub, Smartsheet would be a great fit. If you have a very large project, I might consider looking into more advanced platforms.

Incentivized

• Jira is a great project management tool when it comes to tracking the progress of deliverables and milestones. Each member of the team can track individual deliverables and milestones. Jira comes with filters and search functions to perform these tasks.
• Jira is highly flexible when it comes to maintaining tasks and deliverable backlogs. You can plan and organize your sprints in such a way that you include your previous backlogs in them.

Incentivized

• The easy to use dashboard has enabled us get comprehensive view of projects across the entire business.
• It has streamlined internal communication with ease of sharing information across different teams.
• Smartsheet automates our workflows, enhances collaboration and ensures there are no data silos.
• I like that it saves time for us and ensures we spend less time switching between apps.

Incentivized

• The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
• The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
• The interface on some smaller portions of the software are sometimes difficult to understand.

Incentivized

• Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
• Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency

Incentivized

There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.

Incentivized

Smartsheet has made my work life easier. Reduced my email significantly. Smartsheet and SaneBox have got me leaving the office with 0... Yes 0 emails in my inbox. My inbox would reach 150-250 email per day. Smartsheet brought that number down significantly and SaneBox took it the rest of the way. Do yourself a favor and check out SaneBox, too.

Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.

Incentivized

Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions

Incentivized

It is average. It needs to improve overall if you are paying the amount of money it costs. For now, it does the job, but with so many new features being added it would be very helpful to kick this up a notch.

Incentivized

They're a smaller company but they've always given great service when we rarely need to reach out. Pretty good online content but a bigger user base would help to produce more content in a self-sufficient community much as we see with Salesforce. To be fair we haven't needed their direct customer support very often. The sales guys are nice and not too pushy!

Incentivized

Work with the Smartsheet support team to get the best overall. If no one in your organization has used Smartsheet before, the support team will get things started. We had a couple of people who had used this product before and it was a great help in getting our framework together how we wanted to use it.

Atlassian JIRA Align (formerly AgileCraft) has an excellent suite of tools that integrate well with other tools and offers full support for various agile frameworks, including SAFe. It's just a complete integrated package, whereas some other tools seem to be lacking in different areas. Several plug-ins can be integrated to help with pro serv invoicing and integration with GitHub, Jenkins, Confluence, and other tools that we use.

Incentivized

Smartsheet is a dedicated project management tool that is built on spread sheet principles. When compared to Microsoft's own offering, Smartsheet came out on top in some areas like dedicated project management features vs having to build custom features to Microsoft 365. However when you compare them on price, Microsoft 365 definitely has more value than Smartsheet.

Incentivized

• Able to forecast & plan releases well using agilecraft leading to quality on time delivery.
• Distributed teams are able to collaborate well, be it be daily scrum, retrospective, estimation though this. Also team members love the gamification part & they have fun using this tool. Earlier we use to face challenges due to distributed teams but after AgileCraft, collaboration & communication was no longer a challenge & we are able to see improvement not only in team velocity, but also team satisfaction.
• Simplest tool to implement safe, scaling is always a problem with most of the agile tools but agilecraft helps in smoother implementation of safe practices & principles.

Incentivized

• Our positive ROI has decreased the overall cost in project management as it reduced the amount of MS project licenses we needed.
• We have also seen a positive ROI on using the cloud storage and it automatically supports proper version control.

Incentivized