Jira Service Management vs. MagicOrange
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Jira Service Management | Score7.9 out of 10 | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
 MagicOrange | N/A | N/A | MagicOrange is a cloud-native, enterprise IT Financial Management solution, incorporating a cost allocation platform to correlate and assign IT, shared services and direct divisional spend to business activities. MagicOrange helps users to understand an organization's profitability and costs, utilise assets efficiently, show accurate profit margins and reduce manual effort. | N/A |
| Jira Service Management | MagicOrange | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Jira Service Management | MagicOrange | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| |||||||||||||||||||||||||
| ITSM asset management |
| |||||||||||||||||||||||||
| Change management |
| |||||||||||||||||||||||||
| Jira Service Management | MagicOrange | |
|---|---|---|
| Likelihood to Recommend | 7.3 | - |
| Likelihood to Renew | 10.0 | - |
| Usability | 8.0 | - |
| Support Rating | 9.1 | - |