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Jira Service Management vs. Microsoft System Center

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Jira Service Management

671 Reviews and Ratings

Microsoft System Center

72 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jira Service Management

    Score7.9 out of 10
    		N/AJira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

    $0

    per month

    Microsoft System Center

    Score9 out of 10
    		N/AMicrosoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

    $1,323

    per month

    Pricing
    Jira Service ManagementMicrosoft System Center
    Editions & Modules
    Free
    $0
    per month
    Standard
    $20
    per agent/per month
    Premium
    $40
    per agent/per month
    Enterprise
    Contact sales team
    Standard Edition
    $1323
    Datacenter Edition
    $3607
    Offerings
    Pricing Offerings
    Jira Service ManagementMicrosoft System Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Jira Service ManagementMicrosoft System Center
    Incident and problem management
    Comparison of Incident and problem management features of Jira Service Management and Microsoft System Center
    Feature
    Jira Service Management
    8.2
    77 Ratings
    Microsoft System Center
    -
    Ratings
    Organize and prioritize service tickets7.576 Ratings00 Ratings
    Expert directory9.02 Ratings00 Ratings
    Service restoration9.52 Ratings00 Ratings
    Self-service tools7.070 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation7.063 Ratings00 Ratings
    ITSM reports and dashboards7.564 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Jira Service Management and Microsoft System Center
    Feature
    Jira Service Management
    10.0
    1 Ratings
    Microsoft System Center
    -
    Ratings
    Configuration mangement10.01 Ratings00 Ratings
    Asset management dashboard10.01 Ratings00 Ratings
    Policy and contract enforcement10.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of Jira Service Management and Microsoft System Center
    Feature
    Jira Service Management
    7.2
    71 Ratings
    Microsoft System Center
    -
    Ratings
    Change requests repository7.565 Ratings00 Ratings
    Change calendar6.52 Ratings00 Ratings
    Service-level management7.569 Ratings00 Ratings
    User Ratings
    Jira Service ManagementMicrosoft System Center
    Likelihood to Recommend
    7.3
    (78 ratings)
    9.0
    (21 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (3 ratings)
    9.0
    (2 ratings)
    Support Rating
    9.1
    (25 ratings)
    8.0
    (1 ratings)