| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 JitBit Help Desk | Score8.1 out of 10 | Small Businesses (1-50 employees) | JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features. | $2,199 one-time fee |
 LogMeIn Resolve | Score8.1 out of 10 | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month |
| JitBit Help Desk | LogMeIn Resolve | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | ||||||||||||||
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| JitBit Help Desk | LogMeIn Resolve | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| JitBit Help Desk | LogMeIn Resolve | |||||||||||||||||||
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| JitBit Help Desk | LogMeIn Resolve | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 7.4 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 7.6 |
| Availability | - | 8.9 |
| Performance | - | 9.0 |
| Support Rating | - | 8.7 |
| Implementation Rating | - | 9.1 |