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JitBit Help Desk vs. Oracle Service

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    Oracle Service

    Score5.1 out of 10
    N/AOracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.N/A
    Pricing
    JitBit Help DeskOracle Service
    Editions & Modules
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    No answers on this topic
    Offerings
    Pricing Offerings
    JitBit Help DeskOracle Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    JitBit Help DeskOracle Service
    Considered Both Products
    JitBit Software
    No answer on this topic
    Oracle
    Chose Oracle Service
    I didn't select Oracle Service Cloud. It was here before my time. But after a few years of working for it, I can honestly say I'd select standalone cobrowse for my org again - that's been a great tool. It's very lightweight for our users (both customers and "agents") - nothing …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    JitBit Help DeskOracle Service
    Incident and problem management
    Comparison of Incident and problem management features of JitBit Help Desk and Oracle Service
    Feature
    JitBit Help Desk
    9.6
    4 Ratings
    Oracle Service
    7.5
    78 Ratings
    Organize and prioritize service tickets10.03 Ratings7.073 Ratings
    Subscription-based notifications10.02 Ratings7.057 Ratings
    ITSM collaboration and documentation10.01 Ratings6.750 Ratings
    Ticket creation and submission9.04 Ratings9.074 Ratings
    Ticket response9.04 Ratings8.074 Ratings
    Expert directory00 Ratings7.553 Ratings
    Self Help Community
    Comparison of Self Help Community features of JitBit Help Desk and Oracle Service
    Feature
    JitBit Help Desk
    8.0
    4 Ratings
    Oracle Service
    7.3
    74 Ratings
    External knowledge base8.02 Ratings6.865 Ratings
    Internal knowledge base8.04 Ratings7.774 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of JitBit Help Desk and Oracle Service
    Feature
    JitBit Help Desk
    8.0
    3 Ratings
    Oracle Service
    7.2
    76 Ratings
    Customer portal8.03 Ratings7.569 Ratings
    Email support9.03 Ratings7.874 Ratings
    Help Desk CRM integration7.02 Ratings8.654 Ratings
    IVR00 Ratings7.635 Ratings
    Social integration00 Ratings4.746 Ratings
    User Ratings
    JitBit Help DeskOracle Service
    Likelihood to Recommend
    8.0
    (4 ratings)
    5.1
    (89 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (9 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (11 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)