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JitBit Help Desk vs. ManageEngine ServiceDesk Plus

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JitBit Help Desk

12 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    		JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    JitBit Help DeskManageEngine ServiceDesk Plus
    Editions & Modules
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    JitBit Help DeskManageEngine ServiceDesk Plus
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    JitBit Help DeskManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of JitBit Help Desk and ManageEngine ServiceDesk Plus
    Feature
    JitBit Help Desk
    9.6
    4 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets10.03 Ratings8.020 Ratings
    Subscription-based notifications10.02 Ratings6.014 Ratings
    ITSM collaboration and documentation10.01 Ratings10.016 Ratings
    Ticket creation and submission9.04 Ratings00 Ratings
    Ticket response9.04 Ratings00 Ratings
    Expert directory00 Ratings5.013 Ratings
    Service restoration00 Ratings5.015 Ratings
    Self-service tools00 Ratings8.018 Ratings
    ITSM reports and dashboards00 Ratings8.018 Ratings
    Self Help Community
    Comparison of Self Help Community features of JitBit Help Desk and ManageEngine ServiceDesk Plus
    Feature
    JitBit Help Desk
    8.0
    4 Ratings
    ManageEngine ServiceDesk Plus
    -
    Ratings
    External knowledge base8.02 Ratings00 Ratings
    Internal knowledge base8.04 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of JitBit Help Desk and ManageEngine ServiceDesk Plus
    Feature
    JitBit Help Desk
    8.0
    3 Ratings
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Customer portal8.03 Ratings00 Ratings
    Email support9.03 Ratings00 Ratings
    Help Desk CRM integration7.02 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of JitBit Help Desk and ManageEngine ServiceDesk Plus
    Feature
    JitBit Help Desk
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement00 Ratings9.014 Ratings
    Asset management dashboard00 Ratings8.014 Ratings
    Policy and contract enforcement00 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of JitBit Help Desk and ManageEngine ServiceDesk Plus
    Feature
    JitBit Help Desk
    -
    Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository00 Ratings7.015 Ratings
    Change calendar00 Ratings8.011 Ratings
    Service-level management00 Ratings9.014 Ratings
    User Ratings
    JitBit Help DeskManageEngine ServiceDesk Plus
    Likelihood to Recommend
    8.0
    (4 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)