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JitBit Help Desk vs. ServiceNow IT Service Management

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JitBit Help Desk

12 Reviews and Ratings

ServiceNow IT Service Management

518 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    		JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    ServiceNow IT Service Management

    Score8.7 out of 10
    		N/ABuilt on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.N/A
    Pricing
    JitBit Help DeskServiceNow IT Service Management
    Editions & Modules
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    ITSM Standard
    Custom Quote
    ITSM Pro
    Custom Quote
    ITSM Enterprise
    Custom Quote
    Offerings
    Pricing Offerings
    JitBit Help DeskServiceNow IT Service Management
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks.
    More Pricing Information
    Features
    JitBit Help DeskServiceNow IT Service Management
    Incident and problem management
    Comparison of Incident and problem management features of JitBit Help Desk and ServiceNow IT Service Management
    Feature
    JitBit Help Desk
    9.6
    4 Ratings
    ServiceNow IT Service Management
    8.9
    68 Ratings
    Organize and prioritize service tickets10.03 Ratings10.067 Ratings
    Subscription-based notifications10.02 Ratings9.063 Ratings
    ITSM collaboration and documentation10.01 Ratings9.060 Ratings
    Ticket creation and submission9.04 Ratings00 Ratings
    Ticket response9.04 Ratings00 Ratings
    Expert directory00 Ratings8.051 Ratings
    Service restoration00 Ratings8.056 Ratings
    Self-service tools00 Ratings10.065 Ratings
    ITSM reports and dashboards00 Ratings8.062 Ratings
    Self Help Community
    Comparison of Self Help Community features of JitBit Help Desk and ServiceNow IT Service Management
    Feature
    JitBit Help Desk
    8.0
    4 Ratings
    ServiceNow IT Service Management
    -
    Ratings
    External knowledge base8.02 Ratings00 Ratings
    Internal knowledge base8.04 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of JitBit Help Desk and ServiceNow IT Service Management
    Feature
    JitBit Help Desk
    8.0
    3 Ratings
    ServiceNow IT Service Management
    -
    Ratings
    Customer portal8.03 Ratings00 Ratings
    Email support9.03 Ratings00 Ratings
    Help Desk CRM integration7.02 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of JitBit Help Desk and ServiceNow IT Service Management
    Feature
    JitBit Help Desk
    -
    Ratings
    ServiceNow IT Service Management
    8.3
    61 Ratings
    Configuration mangement00 Ratings8.060 Ratings
    Asset management dashboard00 Ratings8.059 Ratings
    Policy and contract enforcement00 Ratings8.952 Ratings
    Change management
    Comparison of Change management features of JitBit Help Desk and ServiceNow IT Service Management
    Feature
    JitBit Help Desk
    -
    Ratings
    ServiceNow IT Service Management
    9.0
    62 Ratings
    Change requests repository00 Ratings9.062 Ratings
    Change calendar00 Ratings9.056 Ratings
    Service-level management00 Ratings9.058 Ratings
    User Ratings
    JitBit Help DeskServiceNow IT Service Management
    Likelihood to Recommend
    8.0
    (4 ratings)
    10.0
    (79 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (13 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.3
    (22 ratings)
    Online Training
    -
    (0 ratings)
    1.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)