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JitBit Help Desk vs. Zendesk Suite

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JitBit Help Desk

12 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    		JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    JitBit Help DeskZendesk Suite
    Editions & Modules
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    JitBit Help DeskZendesk Suite
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—20% discount available with annual pricing.
    More Pricing Information
    Community Pulse
    JitBit Help DeskZendesk Suite
    Considered Both Products
    JitBit Software
    Verified User
    Chose JitBit Help Desk
    JitBit is great. The price is great. The support is great. You can feel that it's growing in the right direction.

    JitBit is one of those tools that I mention in converstaion. There's lots of systems that I hate talking about because you just think of the headaches, regret, and …
    Incentivized
    Zendesk
    David Drinnon
    Director of Information Technology & Assistant Pastor in Information Technology at Second Baptist Church, Houston, TX (Religious Institutions, 1001-5000 employees)
    Chose Zendesk Suite
    No comparison to TSC2. We used it years ago and it was very limited (no automation, customizations, etc). We used Kace for 3 years and hated it as a support desk solution. It was great for asset inventory, but that was all. Spiceworks was just too busy to look at. JitBit was a …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    JitBit Help DeskZendesk Suite
    Incident and problem management
    Comparison of Incident and problem management features of JitBit Help Desk and Zendesk Suite
    Feature
    JitBit Help Desk
    9.6
    4 Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets10.03 Ratings9.1153 Ratings
    Subscription-based notifications10.02 Ratings8.6106 Ratings
    ITSM collaboration and documentation10.01 Ratings8.5104 Ratings
    Ticket creation and submission9.04 Ratings9.3153 Ratings
    Ticket response9.04 Ratings9.3152 Ratings
    Expert directory00 Ratings8.3102 Ratings
    Self Help Community
    Comparison of Self Help Community features of JitBit Help Desk and Zendesk Suite
    Feature
    JitBit Help Desk
    8.0
    4 Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base8.02 Ratings8.5133 Ratings
    Internal knowledge base8.04 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of JitBit Help Desk and Zendesk Suite
    Feature
    JitBit Help Desk
    8.0
    3 Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal8.03 Ratings9.2121 Ratings
    Email support9.03 Ratings9.4147 Ratings
    Help Desk CRM integration7.02 Ratings9.2112 Ratings
    IVR00 Ratings8.659 Ratings
    Social integration00 Ratings8.697 Ratings
    User Ratings
    JitBit Help DeskZendesk Suite
    Likelihood to Recommend
    8.0
    (4 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (43 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)