Jotform vs. The Customer Factor

Jotform

The Customer Factor

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Jotform	Score 8.5 out of 10	N/A	Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…	$0
The Customer Factor	Score 0.0 out of 10	N/A	The Customer Factor is a CRM cloud-based software that streamlines operations through data, scheduling, and tracking features. The Customer Factor's main focus is in helping small to mid sized service businesses such as window cleaners, carpet cleaners, pressure cleaners, maid services, landscapers, and other service businesses become more efficient.	N/A

Pricing

Jotform

The Customer Factor

Editions & Modules

Free: $0.00
Bronze: $34.00
Monthly
Silver: $39.00
Monthly
Gold: $99.00
Monthly
Enterprise: Custom

No answers on this topic

Offerings

Pricing Offerings
Jotform	The Customer Factor
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Jotform	The Customer Factor
Considered Both Products	Jotform Verified User Anonymous Chose Jotform Jotform works better for our small business with the excellent free features Incentivized Helpful? Verified User Anonymous Chose Jotform Not used any other products besides Google Forms. Incentivized Helpful? LA Leah Amrhein Operations Manager Chose Jotform Jotform is easier for the customers to use. They don't require any plug-ins or special procedures to be able to fill out the form and send it back to us. Adobe was more steps, and didn't always work as we expected. Making changes to the forms were also difficult after the fact. Incentivized Helpful? Verified User Anonymous Chose Jotform More question types, conditions, calculated fields. Incentivized Helpful? Verified User Anonymous Chose Jotform Allows anyone to use this platform Incentivized Helpful? Elizabeth (Liz) Blashock Apprenticeship Program Manager Chose Jotform Jotform is so much more versatile that Google Forms, which we originally used. Google Forms was blocked by some of our users, where we have not had that problem with Jotform. Incentivized Helpful? Verified User Anonymous Chose Jotform Jotform is an all-inclusive platform. Google lacks the features, templates, and form fields that are crucial in a form builder for any business. The branding and customization is a level far above what Google offers. I wouldn't go back to Google after working with Jotform as I … Incentivized Helpful? JW Jess Wilson HOD english Chose Jotform Jotform looks more professional when the form is complete, I like being able to have questions side by side and on cards, as opposed to the stacked option google forms provides. I also like the logo addition and customisation options on Jotform. But the main advantage over … Incentivized Helpful? JR Jagir Reehal Owner Chose Jotform Jotform beats them all in terms of ease of use, flexibility of designs and ease of use Incentivized Helpful? Mark Whelan Company owner Chose Jotform I think it's better than mailchimp. Similar to Zapier in that it's just very sleak and user friendly but Jotform even more so. Wix is awesome too to be fair but yeah I'd say Jotform is up there with all of these. Better than mailchimp which can be really frustrating for me. … Incentivized Helpful? Verified User Anonymous Chose Jotform Google Forms and 123FormBuilder Incentivized Helpful? Verified User Anonymous Chose Jotform API integration is smooth and possibility of customization are really really complete. Above all also the final user does not have problem in using the form Incentivized Helpful? Verified User Anonymous Chose Jotform Google Forms and Microsoft SharePoint Incentivized Helpful? Murilo Ramos IT Assistant Chose Jotform We just cannot compare. Jotform is way ahead of the others: much more customization, options, logic... Jotform is just way better. Incentivized Helpful? AS Angela Strachan Owner Chose Jotform Because Jotform is very user friendly and if I can learn it anyone can. Incentivized Helpful? Verified User Anonymous Chose Jotform Docusign is more well known for signing legal documents across large enterprise but it was difficult to setup and get started on. Compared to Docusign, Jotform was much easier to build, design and create our first form which we were able to embed on our website straight away. … Incentivized Helpful? Verified User Anonymous Chose Jotform Jotform's free tier seems stronger than some of the entry-level tiers of other products, which is why we decided to test it. Incentivized Helpful? Verified User Anonymous Chose Jotform Jotform vs Google - Submissions are organized nicely in Jotform - Jotform has creative freedom. Google doesn't have as many question options and editing abilities. Incentivized Helpful? Brittany Killian Administrative Assistant Chose Jotform Jotform has so many more features to choose from when creating a form or survey and the way you get your data is unbeatable as far as it collecting it and putting it together to have and discuss the submissions. The basic free option is also better. You get way more submissions … Incentivized Helpful? Verified User Anonymous Chose Jotform DigiSigner does not offer a free option. Incentivized Helpful? Verified User Anonymous Chose Jotform Activity Registration Incentivized Helpful? Lee Romi Founder Chose Jotform Although Calendly excels in appointment scheduling, Jotform surpasses it by providing a comprehensive suite of features at an affordable rate, making it an ideal choice for emerging businesses looking to maximize value. Incentivized Helpful? LS Laura Shay Owner Chose Jotform I have used Paperform which was hard to use and did not offer a free version. I have also tried Typeform but had to pay for the ability for my customers to upload a photo. Incentivized Helpful? Verified User Anonymous Chose Jotform Jotform is abysmal and unintuitive compared to fillout.com. Its customer service is also abysmal. The feature set at Jotform is nothing special compared to alternatives. The service cost is on par with or more expensive than alternatives. There is no reason to use Jotform … Incentivized Helpful? Verified User Anonymous Chose Jotform Jotform offers better integration where you can publicly list the form for anyone with a link can submit informaiton and we are able to get full PDF reports on those worksheets. Nothing currently does something as simple as this. Jotform's user experience is a whole lot better. Incentivized Helpful?	The Customer Factor No answer on this topic

Features

Jotform

The Customer Factor

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	Jotform 8.0 Ratings 0% above category average	The Customer Factor - Ratings
Survey templates	8.60 Ratings	00 Ratings
Themes	7.40 Ratings	00 Ratings
Custom logo/branding	8.10 Ratings	00 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	Jotform 7.6 Ratings 11% below category average	The Customer Factor - Ratings
Changes to live survey	7.60 Ratings	00 Ratings
Question design help	7.50 Ratings	00 Ratings
Multiple question types	7.70 Ratings	00 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	Jotform 7.3 Ratings 12% below category average	The Customer Factor - Ratings
Survey logic flexibility	7.30 Ratings	00 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	Jotform 7.5 Ratings 8% below category average	The Customer Factor - Ratings
Response tracking	7.60 Ratings	00 Ratings
Data export	7.90 Ratings	00 Ratings
Standard reports	7.70 Ratings	00 Ratings
Custom reports	7.40 Ratings	00 Ratings
Analytics	7.20 Ratings	00 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	Jotform 7.4 Ratings 16% below category average	The Customer Factor - Ratings
Access controls	7.40 Ratings	00 Ratings
Compliance	7.40 Ratings	00 Ratings

Survey Distribution

Comparison of Survey Distribution features of Product A and Product B
	Jotform 7.1 Ratings 14% below category average	The Customer Factor - Ratings
Vendor-offered crowdsourcing	7.00 Ratings	00 Ratings
Respondent restrictions	7.10 Ratings	00 Ratings

Best Alternatives
	Jotform	The Customer Factor
Small Businesses	Square 9 Softworks Score 9.1 out of 10	Method:CRM Score 8.5 out of 10
Medium-sized Companies	Qualaroo Score 6.1 out of 10	Jotform Score 8.5 out of 10
Enterprises	Verint Voice of the Customer Score 10.0 out of 10	Oracle Service Score 5.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Jotform	The Customer Factor
Likelihood to Recommend	8.8 (0 ratings)	- (0 ratings)
Likelihood to Renew	9.4 (0 ratings)	- (0 ratings)
Usability	9.4 (0 ratings)	- (0 ratings)
Support Rating	7.4 (0 ratings)	- (0 ratings)
Implementation Rating	8.9 (0 ratings)	- (0 ratings)
Ease of integration	9.1 (0 ratings)	- (0 ratings)

User Testimonials
	Jotform	The Customer Factor
Likelihood to Recommend	With a vast selection of pre-designed templates to choose from, ranging from event registrations to customer feedback surveys, JotForm caters to a broad spectrum of needs. Each template is fully customizable, allowing you to align the form's aesthetics with your brand identity effortlessly. JotForm has arrived to streamline and elevate your processes to a whole new level. Incentivized Gary Oversen Assistant Director Read full review	No answers on this topic
Pros	The ease of use is my favorite part of the Jotform. You don't have to be an IT guru to use it, but the results of your creation will surely make people think you are. Jotform keeps all my event request organized and accurate. Editing forms is done with ease. Verified User Anonymous Read full review	No answers on this topic
Cons	I would love for Jotform to offer an a la carte for some of the products like maybe we pay for more form views and submissions but not all the other stuff. Flexibility in css. More options in the name field, maybe I want the last name first or for it to be a full one entry box. A phone number entry field. Incentivized WR WTS Studio Recordings Staff Assistant Read full review	No answers on this topic
Likelihood to Renew	It's exceptional software Paige Jack CEO Read full review	No answers on this topic
Usability	It is very user-friendly and intuitive. The interface is very simple and straightforward. The elements are easily accessible even without having any prior knowledge of the interface. The customer support is incredibly awesome. They respond to you within 24-48hrs tops. They also provide a list of questions and answers that have already been asked. Incentivized Edwin Mathew Special Events Coordinator Read full review	No answers on this topic
Support Rating	Their support is truly awful and negligent [in my opinion]. It's rare for me to get so mad as to write a review about it but given what we do, I think it's necessary to document it. We work in mental health and having client data [transmitted] through the API correctly can be a matter of life and death for someone in crisis. We have had repeated issues with this in JotForm and reset the integration multiple times and yet it continues. [In my experience] tags don't transmit, complete contacts are absent, or parts of data [are] missing despite being mapped. [Again, per my experience] their support will initially respond and then you hear nothing. It's been a huge issue and we are leaving them as a result. [I feel] it's truly infuriating and negligent. William Schroeder Co-Owner and Counselor Read full review	No answers on this topic
Implementation Rating	Had to opt for Jotform to open in a separate window for some of my phones as being intergrated into my own site caused restricted viewing problems on some devices like mobiles. Incentivized DS Dean Sadler Cleaning Company Business Owner Read full review	No answers on this topic
Alternatives Considered	Compared to Google and Microsoft, Jotform has a lot more features. I particularly love the e-signature because it makes the form feel more trustworthy for our team. When compared to the other form builders, it is frankly too expensive for us to use them, while Jotform has just enough features for casual users like us. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	It saved me time. Within minutes I was able to create and share forms to collect demographic data. While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained. I could not easily identify what new information was provided in a resubmission by a respondent. Verified User Anonymous Read full review	No answers on this topic
ScreenShots	Jotform Screenshots