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Jotform vs. Zendesk Suite

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Jotform

324 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jotform

    Score8.5 out of 10
    		N/AJotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…

    $0

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    JotformZendesk Suite
    Editions & Modules
    Free
    $0.00
    Bronze
    $34.00
    Monthly
    Silver
    $39.00
    Monthly
    Gold
    $99.00
    Monthly
    Enterprise
    Custom
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    JotformZendesk Suite
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—20% discount available with annual pricing.
    More Pricing Information
    Features
    JotformZendesk Suite
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Jotform and Zendesk Suite
    Feature
    Jotform
    8.0
    143 Ratings
    Zendesk Suite
    -
    Ratings
    Survey templates8.6122 Ratings00 Ratings
    Themes7.4129 Ratings00 Ratings
    Custom logo/branding8.1135 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of Jotform and Zendesk Suite
    Feature
    Jotform
    7.6
    135 Ratings
    Zendesk Suite
    -
    Ratings
    Changes to live survey7.6114 Ratings00 Ratings
    Question design help7.5111 Ratings00 Ratings
    Multiple question types7.7132 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of Jotform and Zendesk Suite
    Feature
    Jotform
    7.3
    111 Ratings
    Zendesk Suite
    -
    Ratings
    Survey logic flexibility7.3111 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Jotform and Zendesk Suite
    Feature
    Jotform
    7.5
    137 Ratings
    Zendesk Suite
    -
    Ratings
    Response tracking7.6128 Ratings00 Ratings
    Data export7.9130 Ratings00 Ratings
    Standard reports7.7116 Ratings00 Ratings
    Custom reports7.4108 Ratings00 Ratings
    Analytics7.2102 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Jotform and Zendesk Suite
    Feature
    Jotform
    7.4
    112 Ratings
    Zendesk Suite
    -
    Ratings
    Access controls7.4108 Ratings00 Ratings
    Compliance7.5102 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Jotform and Zendesk Suite
    Feature
    Jotform
    7.1
    84 Ratings
    Zendesk Suite
    -
    Ratings
    Vendor-offered crowdsourcing7.066 Ratings00 Ratings
    Respondent restrictions7.184 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Jotform and Zendesk Suite
    Feature
    Jotform
    -
    Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets00 Ratings9.1153 Ratings
    Expert directory00 Ratings8.3102 Ratings
    Subscription-based notifications00 Ratings8.6106 Ratings
    ITSM collaboration and documentation00 Ratings8.5104 Ratings
    Ticket creation and submission00 Ratings9.3153 Ratings
    Ticket response00 Ratings9.3152 Ratings
    Self Help Community
    Comparison of Self Help Community features of Jotform and Zendesk Suite
    Feature
    Jotform
    -
    Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base00 Ratings8.5133 Ratings
    Internal knowledge base00 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Jotform and Zendesk Suite
    Feature
    Jotform
    -
    Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal00 Ratings9.2121 Ratings
    IVR00 Ratings8.659 Ratings
    Social integration00 Ratings8.697 Ratings
    Email support00 Ratings9.4147 Ratings
    Help Desk CRM integration00 Ratings9.2112 Ratings
    User Ratings
    JotformZendesk Suite
    Likelihood to Recommend
    8.8
    (163 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    9.4
    (7 ratings)
    10.0
    (43 ratings)
    Usability
    9.4
    (109 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    7.4
    (81 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    8.9
    (3 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)