Jumio in Palo Alto aims to protect businesses through online identity verification and authentication services that quickly and accurately connect a person’s online and real-world identities. Jumio’s end-to-end identity verification solutions are used to fight fraud, maintain compliance and onboard customers faster.
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Onfido
Score 8.0 out of 10
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Onfido simplifies identity verification with a platform used by over 900 businesses with the goal of navigating KYC and AML requirements, stopping fraud, and delivering exceptional onboarding experiences.
Jumio is well suited in cases that need user authentication. An example is to check whether a user is eligible to collect age-restricted items. In our case, the user will provide a document that can act as age proof and a photograph of themselves. Jumio will then parse the age proof document to verify the age; Jumio will also match the photograph on the document with the one the user-provided and confirm they are the same. Jumio can sometimes take more time to return the result; so in cases where timing is an issue, one should not use Jumio.
Onfido is well suited for integrations within a mobile app for automated document processing and validation e.g. driver's licenses, passports etc. Onfido is less well suited for web applications since the quality and accuracy of the checks is very dependent on the quality of the image captured which in general is less high quality from a webcam.
Dashboard - current analytics are very high level pass, consider, fail - would like a more detailed breakdown of reasons why consider / fail aggregated in an easy to view format.
Speed consistency - sometimes Onfido checks are very fast, sometimes it takes a lot longer
OCR - we had issues with OCR data quality and had to add a step for users to verify information captured via OCR from Driver's Licenses.
I have used above mentioned platforms but I found the Jumio best solution for my organization as it provides us with a frictionless onboarding experience. As compared to its alternatives it offers a quick and unique identifier for exceptional security. I am strongly encouraged by this product as it enables safety and trust online by powering fraud and compliance systems in the whole world in comparison with other tools.
Ultimately went with Onfido due to previous experience with applications & products that had worked with Onfido and from research Onfido appeared to be one of the main providers in the space providing reassurance internally on use of relatively new technology. Onfido security and compliance was also standout helping pass internal audits by cybersecurity and legal. Downside with Onfido is that the pricing model is complex and relies on accurate predictions of platform/user growth to secure the best price-per-check which is challenging in a startup environment.
