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KACE Asset Management Appliance vs. TOPdesk

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KACE Asset Management Appliance

20 Reviews and Ratings

TOPdesk

428 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    KACE Asset Management Appliance

    Score7.5 out of 10
    		N/AKACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.N/A

    TOPdesk

    Score8.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    		TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

    $76

    per month Per agent

    Pricing
    KACE Asset Management ApplianceTOPdesk
    Editions & Modules
    No answers on this topic
    Essential
    $76
    per month Per agent
    Engaged
    $109
    per month Per agent
    Excellent
    $155
    per month Per agent
    Offerings
    Pricing Offerings
    KACE Asset Management ApplianceTOPdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing.
    More Pricing Information
    Features
    KACE Asset Management ApplianceTOPdesk
    IT Asset Management
    Comparison of IT Asset Management features of KACE Asset Management Appliance and TOPdesk
    Feature
    KACE Asset Management Appliance
    7.2
    3 Ratings
    TOPdesk
    -
    Ratings
    Software and hardware inventory tracking10.03 Ratings00 Ratings
    License management8.03 Ratings00 Ratings
    Asset lifecycle monitoring1.02 Ratings00 Ratings
    Contract management9.03 Ratings00 Ratings
    Asset relationship management8.03 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of KACE Asset Management Appliance and TOPdesk
    Feature
    KACE Asset Management Appliance
    -
    Ratings
    TOPdesk
    8.1
    208 Ratings
    Organize and prioritize service tickets00 Ratings8.8208 Ratings
    Expert directory00 Ratings7.7146 Ratings
    Service restoration00 Ratings8.0140 Ratings
    Self-service tools00 Ratings8.5194 Ratings
    Subscription-based notifications00 Ratings7.5144 Ratings
    ITSM collaboration and documentation00 Ratings8.2158 Ratings
    ITSM reports and dashboards00 Ratings7.8168 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of KACE Asset Management Appliance and TOPdesk
    Feature
    KACE Asset Management Appliance
    -
    Ratings
    TOPdesk
    8.2
    170 Ratings
    Configuration mangement00 Ratings8.7159 Ratings
    Asset management dashboard00 Ratings7.8144 Ratings
    Policy and contract enforcement00 Ratings8.1109 Ratings
    Change management
    Comparison of Change management features of KACE Asset Management Appliance and TOPdesk
    Feature
    KACE Asset Management Appliance
    -
    Ratings
    TOPdesk
    7.8
    164 Ratings
    Change requests repository00 Ratings7.6157 Ratings
    Change calendar00 Ratings7.7124 Ratings
    Service-level management00 Ratings8.0134 Ratings
    User Ratings
    KACE Asset Management ApplianceTOPdesk
    Likelihood to Recommend
    7.0
    (3 ratings)
    8.9
    (210 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (122 ratings)
    Usability
    8.0
    (1 ratings)
    9.0
    (30 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (9 ratings)
    Performance
    -
    (0 ratings)
    8.1
    (9 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (177 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (3 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.9
    (17 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (8 ratings)
    Ease of integration
    -
    (0 ratings)
    6.5
    (17 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (7 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (7 ratings)