KACE Systems Management Appliance (SMA) vs. SysAid
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 KACE Systems Management Appliance | Score10 out of 10 | N/A | Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM… | N/A |
 SysAid | Score9.1 out of 10 | Mid-Size Companies (51-1,000 employees) | SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support. | N/A |
| KACE Systems Management Appliance | SysAid | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| KACE Systems Management Appliance | SysAid | |||||||||||||||||||||||||
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| IT Asset Management |
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| KACE Systems Management Appliance | SysAid | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 9.3 |
| Likelihood to Renew | - | 8.9 |
| Usability | 8.6 | 8.0 |
| Availability | - | 9.1 |
| Performance | - | 9.1 |
| Support Rating | 9.5 | 7.5 |
| In-Person Training | - | 9.1 |
| Online Training | - | 9.1 |
| Implementation Rating | - | 8.5 |
| Configurability | - | 9.1 |
| Contract Terms and Pricing Model | - | 9.1 |
| Ease of integration | - | 9.1 |
| Product Scalability | - | 9.1 |
| Professional Services | - | 9.1 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |