KANA Express, discontinued vs. Quadient Inspire
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 KANA Express, discontinued | Score3.3 out of 10 | N/A | Verint Express (formerly KANA Express) was a cloud-based multi-channel customer engagement / experience platform that was owned and supported by Verint since that company's 2014 acquisition of KANA Software. The product has since been discontinued. | N/A |
 Quadient Inspire | Score8.6 out of 10 | N/A | Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer. | N/A |
| KANA Express, discontinued | Quadient Inspire | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | The solution is highly modular. Pricing may differ a lot depending on usage and configuration. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| KANA Express, discontinued | Quadient Inspire | |
|---|---|---|
| Likelihood to Recommend | 3.0 | 9.8 |
| Likelihood to Renew | - | 9.1 |
| Usability | - | 8.8 |
| Availability | - | 9.1 |
| Performance | - | 8.2 |
| Support Rating | - | 7.9 |
| In-Person Training | - | 10.0 |
| Online Training | - | 9.1 |
| Implementation Rating | - | 9.1 |
| Configurability | - | 8.2 |
| Contract Terms and Pricing Model | - | 8.3 |
| Ease of integration | - | 1.0 |
| Product Scalability | - | 9.1 |
| Professional Services | - | 8.9 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |