Freshdesk vs. Kayako
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
 Kayako | Score6.8 out of 10 | N/A | Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media. | $79 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Freshdesk | Kayako | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 1.0 |
| Likelihood to Renew | 8.0 | 7.8 |
| Usability | 8.0 | 10.0 |
| Availability | 4.6 | 7.5 |
| Performance | 5.5 | - |
| Support Rating | 7.6 | 2.1 |
| In-Person Training | 8.2 | - |
| Online Training | 8.1 | - |
| Implementation Rating | 8.6 | 9.0 |
| Configurability | 5.4 | - |
| Contract Terms and Pricing Model | 6.4 | - |
| Ease of integration | 7.6 | - |
| Product Scalability | 5.5 | - |
| Professional Services | 6.4 | - |
| Vendor post-sale | 6.8 | - |
| Vendor pre-sale | 6.9 | - |