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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kayako

    Score6.9 out of 10
    N/AKayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media.

    $79

    per month

    Oracle Service

    Score5.1 out of 10
    N/AOracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.N/A
    Pricing
    KayakoOracle Service
    Editions & Modules
    Kayako One
    $79
    per month
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    KayakoOracle Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    KayakoOracle Service
    Considered Both Products
    Kayako
    Chose Kayako
    Kayako is a great tool for the service industry. I think it is better suited for businesses that do 1-off interactions rather than using it to manage and maintain a larger repeat customer base. This was just our opinion based on the industry we are in. We are in the hosting …
    Incentivized
    Oracle
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    KayakoOracle Service
    Incident and problem management
    Comparison of Incident and problem management features of Kayako and Oracle Service
    Feature
    Kayako
    2.0
    11 Ratings
    Oracle Service
    7.5
    78 Ratings
    Organize and prioritize service tickets1.011 Ratings7.073 Ratings
    Expert directory1.05 Ratings7.553 Ratings
    Subscription-based notifications1.08 Ratings7.057 Ratings
    ITSM collaboration and documentation1.07 Ratings6.750 Ratings
    Ticket creation and submission7.011 Ratings9.074 Ratings
    Ticket response1.011 Ratings8.074 Ratings
    Self Help Community
    Comparison of Self Help Community features of Kayako and Oracle Service
    Feature
    Kayako
    1.0
    9 Ratings
    Oracle Service
    7.3
    74 Ratings
    External knowledge base1.09 Ratings6.865 Ratings
    Internal knowledge base1.08 Ratings7.774 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Kayako and Oracle Service
    Feature
    Kayako
    1.0
    10 Ratings
    Oracle Service
    7.2
    76 Ratings
    Customer portal1.07 Ratings7.569 Ratings
    IVR1.02 Ratings7.635 Ratings
    Social integration1.04 Ratings4.746 Ratings
    Email support1.010 Ratings7.874 Ratings
    Help Desk CRM integration1.06 Ratings8.654 Ratings
    User Ratings
    KayakoOracle Service
    Likelihood to Recommend
    1.0
    (22 ratings)
    5.1
    (89 ratings)
    Likelihood to Renew
    7.8
    (11 ratings)
    10.0
    (9 ratings)
    Usability
    10.0
    (1 ratings)
    10.0
    (5 ratings)
    Availability
    7.5
    (2 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    2.1
    (4 ratings)
    10.0
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    9.0
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (11 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)