Kayako vs. osTicket
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kayako | Score6.9 out of 10 | N/A | Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media. | $79 per month |
 osTicket | Score8 out of 10 | N/A | osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls. | $12 per month |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Kayako | osTicket | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Kayako | osTicket | |
|---|---|---|
| Likelihood to Recommend | 1.0 | 9.1 |
| Likelihood to Renew | 7.8 | 10.0 |
| Usability | 10.0 | 8.0 |
| Availability | 7.5 | - |
| Support Rating | 2.1 | 1.0 |
| Implementation Rating | 9.0 | 10.0 |