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Kayako vs. Salesforce Service Cloud

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Kayako

47 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kayako

    Score6.8 out of 10
    		N/AKayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media.

    $79

    per month

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    KayakoSalesforce Service Cloud
    Editions & Modules
    Kayako One
    $79
    per month
    Enterprise
    Contact Sales
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    KayakoSalesforce Service Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    KayakoSalesforce Service Cloud
    Considered Both Products
    Kayako
    No answer on this topic
    Salesforce
    Verified User
    Chose Salesforce Service Cloud
    Salesforce Service Cloud offers deep integration with our current and expanding CRM data, along with numerous pre-built features that didn't exist in Kayako when we used it. (We used to use an instance Kayako installed in a private cloud environment.) Salesforce Service Cloud …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    KayakoSalesforce Service Cloud
    Incident and problem management
    Comparison of Incident and problem management features of Kayako and Salesforce Service Cloud
    Feature
    Kayako
    2.0
    11 Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets1.011 Ratings9.475 Ratings
    Expert directory1.05 Ratings8.553 Ratings
    Subscription-based notifications1.08 Ratings8.663 Ratings
    ITSM collaboration and documentation1.07 Ratings8.260 Ratings
    Ticket creation and submission7.011 Ratings9.375 Ratings
    Ticket response1.011 Ratings9.174 Ratings
    Self Help Community
    Comparison of Self Help Community features of Kayako and Salesforce Service Cloud
    Feature
    Kayako
    1.0
    9 Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base1.09 Ratings8.463 Ratings
    Internal knowledge base1.08 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Kayako and Salesforce Service Cloud
    Feature
    Kayako
    1.0
    10 Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal1.07 Ratings7.954 Ratings
    IVR1.02 Ratings8.834 Ratings
    Social integration1.04 Ratings8.947 Ratings
    Email support1.010 Ratings9.276 Ratings
    Help Desk CRM integration1.06 Ratings8.866 Ratings
    User Ratings
    KayakoSalesforce Service Cloud
    Likelihood to Recommend
    1.0
    (22 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    7.8
    (11 ratings)
    6.2
    (8 ratings)
    Usability
    10.0
    (1 ratings)
    8.0
    (12 ratings)
    Availability
    7.5
    (2 ratings)
    9.5
    (28 ratings)
    Performance
    -
    (0 ratings)
    8.6
    (7 ratings)
    Support Rating
    2.1
    (4 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)