TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kayako

    Score6.8 out of 10
    N/AKayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media.

    $79

    per month

    Take Blip

    Score9 out of 10
    N/AN/A

    $500

    per month

    Pricing
    KayakoTake Blip
    Editions & Modules
    Kayako One
    $79
    per month
    Enterprise
    Contact Sales
    Basic
    $500
    per month
    Offerings
    Pricing Offerings
    KayakoTake Blip
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    KayakoTake Blip
    Incident and problem management
    Comparison of Incident and problem management features of Kayako and Take Blip
    Feature
    Kayako
    2.0
    11 Ratings
    Take Blip
    -
    Ratings
    Organize and prioritize service tickets1.011 Ratings00 Ratings
    Expert directory1.05 Ratings00 Ratings
    Subscription-based notifications1.08 Ratings00 Ratings
    ITSM collaboration and documentation1.07 Ratings00 Ratings
    Ticket creation and submission7.011 Ratings00 Ratings
    Ticket response1.011 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Kayako and Take Blip
    Feature
    Kayako
    1.0
    9 Ratings
    Take Blip
    -
    Ratings
    External knowledge base1.09 Ratings00 Ratings
    Internal knowledge base1.08 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Kayako and Take Blip
    Feature
    Kayako
    1.0
    10 Ratings
    Take Blip
    -
    Ratings
    Customer portal1.07 Ratings00 Ratings
    IVR1.02 Ratings00 Ratings
    Social integration1.04 Ratings00 Ratings
    Email support1.010 Ratings00 Ratings
    Help Desk CRM integration1.06 Ratings00 Ratings
    User Ratings
    KayakoTake Blip
    Likelihood to Recommend
    1.0
    (22 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    7.8
    (11 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Availability
    7.5
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    2.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    -
    (0 ratings)