Kayako vs. Topsy
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kayako | Score6.8 out of 10 | N/A | Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media. | $79 per month |
 Topsy | Score7.5 out of 10 | N/A | Topsy is a full-scale index of the public social web. Apple acquired Topsy in 2015 and sunsetted the product. | $12,000 Per User Per Year |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Kayako | Topsy | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Kayako | Topsy | |
|---|---|---|
| Likelihood to Recommend | 1.0 | 9.0 |
| Likelihood to Renew | 7.8 | 9.0 |
| Usability | 10.0 | - |
| Availability | 7.5 | - |
| Support Rating | 2.1 | 9.0 |
| Implementation Rating | 9.0 | - |