TrustRadius

Keatext vs. Kimola Cognitive

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Keatext
Score 8.8 out of 10
Enterprise companies (1,001+ employees)
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…
$550
per month
Kimola Cognitive
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Kimola Cognitive is a Machine Learning Platform that enables users to grab reviews from 20+ channels and analyze + classify customer feedback -or any text data- automatically. Top features of Kimola Cognitive are: Scrape Web and Collect Reviews Data analysis starts with data collection, and Kimola offers a web browser extension for marketing and research professionals to scrape content from the web to analyze and classify. It supports over 20 mediums, such as Amazon, Yelp,…
$199
per month Query
Pricing
KeatextKimola Cognitive
Editions & Modules
Basic
$550
per month
Pro
$999
per month
Enterprise
1650+
per month
Starter
$199
per month 10.000 Queries
Standard
$399
per month 35.000 Queries
Business
$999
per month 100.000 Queries
Offerings
Pricing Offerings
KeatextKimola Cognitive
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—- 20% discount on annual plan for each package is available. - Pre-built ML Models are free to use for every client. - Scraping is free to use for every client. - There is no user seat limit.
More Pricing Information
Community Pulse
KeatextKimola Cognitive
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User Ratings
KeatextKimola Cognitive
Likelihood to Recommend
9.1
(6 ratings)
10.0
(1 ratings)
User Testimonials
KeatextKimola Cognitive
Likelihood to Recommend
Keatext
Keatext is adequate and competent for the study of texts, phrases and words in the professional area; to deliver a different approach to customer feedback to provide alternatives that shorten response times; the end goal is to respond proactively and adjust acceptable policies.
Zheng Khoo | TrustRadius Reviewer
Zheng Khoo
Digital Marketing Specialists
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Kimola Cognitive
Since using the tool for 4 months we have been extremely pleased with its performance. I've decided to share this review after receiving an email from the Kimola Team, and once I'm in the consumer insights business, I'll definitely support them. The interface and design are fantastic, with a great choice of colors, and Kimola has consistently introduced numerous improvements to the product since we first started using it. The ease of use is unmatched, allowing us to gain new insights and perspectives that were previously unattainable
Verified User
Anonymous
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Pros
Keatext
  • You can detect or analyze feelings in French, Italian, Arabic, and English.
  • You can classify text and comments in different languages.
  • Easy to use for both professionals and non-professionals.
  • Use analytics to gain deep insight into what's happening on social media platforms.
  • Simple interface.
Stanley Kamal | TrustRadius Reviewer
Stanley Kamal
Software Engineer
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Kimola Cognitive
  • Despite exploring various software options to analyze client feedback, none have proven as specific and accurate as Kimola Cognitive.
Verified User
Anonymous
Read full review
Cons
Keatext
  • It is only available in French, Arabic, Spanish and English. I really would love it to be in the Hindi language.
Sharon Khoo Tan | TrustRadius Reviewer
Sharon Khoo Tan
Human Resources Director
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Kimola Cognitive
  • I believe that more language support should be added and it should reach more customers.
Verified User
Anonymous
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Alternatives Considered
Keatext
We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot options for auto-respond user queries.
Anjali Nair | TrustRadius Reviewer
Anjali Nair
content writer specialist
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Kimola Cognitive
No answers on this topic
Return on Investment
Keatext
  • Keatext allows the creation of custom tests to meet the needs of each business.
  • Automate UX research for scalability.
  • Provides analytical data in addition to tracking user experience.
Gonzalo Bayona Camiletti | TrustRadius Reviewer
Gonzalo Bayona Camiletti
Software Engineer
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Kimola Cognitive
  • In order to create a custom model, if you are not experienced in this field, you need to watch a video on youtube. This question has little to do with Kimola.
Verified User
Anonymous
Read full review
ScreenShots

Keatext Screenshots

Screenshot of AI-based predictive recommendations with SWOT chartScreenshot of Customizable and interactive dashboardScreenshot of Topics and opinions heatmapScreenshot of Advanced sentiment analysis including customer questions and suggestionsScreenshot of Multichannel analysis including reviews, open ended surveys, and contact center tickets

Kimola Cognitive Screenshots

Screenshot of After signing up, Kimola Cognitive's home page full of support articles, resources and pre-built models are displayed.Screenshot of Reports can be generated after choosing a sentiment and classification model, and with a PDF export.Screenshot of Kimola Cognitive comes with a gallery of ready-to-use Machine Learning models for the most common use cases like sentiment and hate speech analysis along with consumer conversations around SaaS products, mobile apps, games.Screenshot of Kimola Cognitive also supports creating custom Machine Learning models by training a dataset. The platform takes care of choosing the best performing statistical model to ensure accuracy. The custom machine learning models are hosted on Kimola Cognitive and can be used via the user interface and API.Screenshot of Reviews can be scraped from 20+ mediums such as Amazon, Etsy, Booking, Walmart, Reddit etc. with Kimola Cognitive's browser extension.Screenshot of Marketing materials can be created with a GPT integration, from creating SWOT analyses to product descriptions.