| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Keatext | Enterprise companies (1,001+ employees) | Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses… | $550 per month | |
 SurveyMonkey | N/A | SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing. | $25 per month (billed annually) per user (starting at 3 users) |
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| Considered Both Products |  Keatext  Stanley Kamal Software Engineer Chose Keatext It is easier to use, analyze data in seconds and extract the most important data from any content. Integrating it with other platforms is easy and offers support for multiple languages including Arabic.  Zheng Khoo Digital Marketing Specialists Chose Keatext Keatext as a fast and versatile text analysis technique is ideal for analyzing massive amounts of unstructured data to find service possibilities, as well as viewing the number of feedback comments by type, ordered by compliments, complaints, ideas and questions with a single …  Gonzalo Bayona Camiletti Software Engineer Chose Keatext Create polls to collect contextual feedback on a particular page, section of a website, content, etc., and analyze them with advanced reports.  Austin M. Dai Software Engineer Chose Keatext Its features and integrations can be configured to meet your needs.  Sharon Khoo Tan Human Resources Director Chose Keatext They offer a variety of features including data warehouse management, analytics, collaboration, and more. They make it easy to integrate with various third-party apps like Intercom, Slack, Customer.io, Slack, Google, Salesforce, and more.  Anjali Nair content writer specialist Chose Keatext We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot … |  SurveyMonkey  Stefan Achard President and Founder Chose SurveyMonkey As [I] mentioned in the previous comments, [I believe] there is no comparison. [In my opinion,] SurveyMonkey is a market lagger.  Andrea Hester Director Of Operations Chose SurveyMonkey SurveyMonkey has the most options in terms of available question formats, analysis and participant tracking, and customizability. Google Forms is a more basic interface with fewer options for tracking and analysis, and Typeform is better in terms of design and branding options …  Shawn Bennett Sr. Account Executive - Inbound Team Lead Chose SurveyMonkey SurveyMonkey offers a better end user and survey building experience. The tools to easily create a fun and engaging survey are easily accessible, easy to understand, and easy to use. You could go as far as to say that a monkey could figure out how to use SurveyMonkey.  Caroline Dobson Human Resources Generalist Chose SurveyMonkey SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is …  Duane Thompson Product Development Lead Chose SurveyMonkey SurveyMonkey has more than 150 survey templates to choose from that are expert-written ranging from market research product survey, customer satisfaction survey templates, 360-degree employee evaluation, product testing, website feedback and so much more. It has more …  Vinicius Andrade UI/UX Designer Chose SurveyMonkey The level of options compared to Google Forms, and the regionalized prices compared to Typeform.  Jason Emery AIS Director Chose SurveyMonkey I have used Qualtrics as well. I would say Qualtrics is a more of a higher end survey solution but if your needs are basic survey monkey is probably the better value and easier to get started.  Ira Bornstein, MBA Executive Chose SurveyMonkey I've been using SurveyMonkey for more than 20 years - most of the competitor solutions that I reviewed over 20 years ago don't even exist any longer, or they've been acquired by other firms. SurveyMonkey has stood the test of time, and never given me the need to seek out other …  Betsy Scruggs Research Chose SurveyMonkey I like [SurveryMonkey] better because it is a way easier website to use. Very user friendly. The website is very easy to get all the feedback together in one place. The other website I used had a lot of glitches and was different than survey monkey. That website was too much … |
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| Small Businesses |  Sogolytics Score 9.0 out of 10 |  Square 9 Softworks Score 9.1 out of 10 |
| Medium-sized Companies |  CustomerSuccessBox Score 9.5 out of 10 |  Qualaroo Score 6.1 out of 10 |
| Enterprises |  Verint Voice of the Customer Score 10.0 out of 10 | Verint Voice of the Customer Score 10.0 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
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| Likelihood to Recommend | 9.1 (0 ratings) | 10.0 (0 ratings) |
| Likelihood to Renew | - (0 ratings) | 9.0 (0 ratings) |
| Usability | - (0 ratings) | 9.9 (0 ratings) |
| Availability | - (0 ratings) | 10.0 (0 ratings) |
| Performance | - (0 ratings) | 6.0 (0 ratings) |
| Support Rating | - (0 ratings) | 9.4 (0 ratings) |
| Implementation Rating | - (0 ratings) | 10.0 (0 ratings) |
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Stanley Kamal Software Engineer |
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| Pros |
Anjali Nair content writer specialist |
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Stanley Kamal Software Engineer |
 Amanda Carpenter Administrative Office Technician |
| Likelihood to Renew | No answers on this topic |
 Ben Donkor Social Media & Online Analyst |
| Usability | No answers on this topic |
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| Performance | No answers on this topic |
 Jeannette Saquet President |
| Support Rating | No answers on this topic |
Betsy Scruggs Research |
| Implementation Rating | No answers on this topic |
 Rachel Biederman Senior Director, Marketing and Communications |
| Alternatives Considered |
Zheng Khoo Digital Marketing Specialists |
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| Return on Investment |
Sharon Khoo Tan Human Resources Director |
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| ScreenShots | Keatext Screenshots     |