KeepSolid Sign is an electronic signature application from KeepSolid in New York, a privacy, security and VPN software company.
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OneSpan Sign
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
OneSpan Sign (formerly eSignLive) is an e-signature solution for secure document signing processes that enables organizations to digitize business processes and eliminate costly paper and inconvenient “wet” signatures.
KeepSolid sign is well suited whenever we need signature for certain business documentation done quickly, then we can ask or sponsors/customers/employees to sign the document through email which can be finished much quicker than going through fax machine. Other than that particular feature, KeepSolid sign doesn't really have much uses.
It is well suited for financial professional field. At the moment, i cannot think of area that will be less appropriate. It all comes down to if the admin office or head office can accept OneSpan as authorized software. Often enough, program can be very good but not recognized by head office due to its compliance issue. For example, in the Canadian regulatory rules for investments, sometimes it requires companies to process/store documents in the same country. If there is a cross border issue, it will be a big compliance issue.
I don't see any reasons to change as their solution covers all my need for now. I could make even more integrations but that might be something that I will do down the road. I'm used to working with the interface and my data is all there as well.
The product is so well designed and built that we rarely need to reach out to customer service. But we have reached out to them in case of downtime, and we have always gotten a satisfactory response. We never had to follow up, as customer service executives were very responsible.
In the first instant, I missed one document for which I had to go back and re-sign once I found the correct email. This is probably more user error, but it did make it more confusing, so I switched to KeepSolid Sign.
My experience with OneSpan in the customer service has been very positive. However, since my experience with OneSpan is much more recent, most of my technical experience with OneSpan includes technical areas that were not available in other products at the time I was working with other products.
