Kentico Xperience vs. SAP Commerce Cloud

Well suited for marketers that do not have in-house web programming or web designing resources available. Less appropriate for people that aren't computer savvy (i.e. don't know how to use basic programs like email, Excel, PowerPoint) or for those who are not detail-oriented because if you skip certain steps when adding/editing content, your webpage won't render correctly and/or create negative impact for search engine optimization without you knowing it.

Incentivized

For a straight forward B2B shop with a simple frontend the whole SAP Commerce Suite is pretty robust yet fairly expensive. It is still not a true and full blown headless solution so if your enterprise is on a MACH strategy then this product would not be the foundation for it. If a company wants to build rich CX frontend experiences, then Spartacus is probably not the best and a custom frontend would be recommended, in that case you compromise on the advantages of a full blown solution from one vendor

Incentivized

• Ease of use for the developer, content authors, and internet marketers that use it. The user interface in Kentico 8 truly is amazing and easy to pick up with no training.
• Strong customization and integration capabilities, including the built in REST service, Integration Bus, and elegant API. I love the fact that if there is anything not in the box we can use the system to extend it or connect it to any CRM, ERP, or other third party service very easily.
• Large out of the box functionality. There is an extremely high level of value that the platform provides. Instead of having to build extra modules for things like Event Booking, Forums, Polls, or E-commerce, they are already there for us to use.
• Ability to control the HTML output of the site at a very fine level. Creating HTML5 is very easy in Kentico and implementing any design, as responsive, is totally possible in the system.
• The ability to get a very high level of insight into the visitors journey through the website and market back to them with the Contact management, Lead Scoring, and Marketing Automation modules is very impressive.
• The scalablity of the system is impressive. Running a very highly trafficked web site is totally possible with Kentico and its strong caching and web farm capabilities.
• The support that Kentico provides is top notch, 24/7 global support is included with any purchase, 7 day bug fix policy, and excellent documentation
• The development community is engaged and ready to help if you are a developer learning Kentico, and the Kentico partner community is very strong as well.

Incentivized

• Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
• Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.

Incentivized

• Their slogan - "Right First Time Technology" - I get what they mean, but some things may be lost in translation. This is a sentence fragment in English, and some clients may be turned off by it.
• Easier to understand documentation - their official documentation could use an overhaul. All of the information is there, but most of their code examples need to be fleshed out a bit. This aspect of their product can be very hard to navigate for first-time Kentico developers.
• Email Queue - this should be in the same section as Email Marketing; currently this is under Configuration

Incentivized

• Some procedures in the CMS are usually very slow, specifically in the CMS Cockpit; I cannot use most of the templates or manage certain content. For this reason, I try to find other alternatives, but they are not as efficient as CMS Cockpit should be.
• There are some functions that are a bit outdated, more like the user interface; it is worth mentioning that this is a very important tool because it is the first contact that customers have with the software and the company as such.

Incentivized

We are locked into Kentico for the long haul. It provides us with an easy and flexible solution for a very non technical company to create a site and have the features they want, especially with the inclusion of EMS into our license. Now we have a true platform to build and grow our solutions.

I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.

It seriously is one of the best interfaces I have ever used. I also love the fact that I can use UI personalization to secure any functionality by user or role that I don't want that role to have access to. The best part is the customization of the UI, I can add in any button, tab, or menu item I want through it, no code required.

Incentivized

Besides SmartEdit and Product Catalog, the rest of the application is very good. Including the customer support in case of a need. There are 3rd party offerings for a better content management or Product Management but these not only require additional expensive licensing, they also bring additional development efforts and dependencies to external companies

Incentivized

Their support staff is friendly, knowledgeable, and will work with you until your issue is fixed. This could take a few phone calls back and forth, but they are very diligent in helping you.

Incentivized

We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.

Incentivized

The system provides many opportunities to integrate and enhance the platform and makes it easy to do so.

Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.

Incentivized

Previously we used Microsoft SharePoint as a content management system and it was very limited, required a ton of support, and we encountered bugs on a weekly/monthly basis. All of the negatives that we had associated with SharePoint went away when we switched to Kentico. It was really night and day and Kentico has really helped us move forward and become much more efficient.

Incentivized

We selected SAP Commerce Cloud over Spryker because SAP Commerce Cloud offers more robust and comprehensive capabilities that align with our business needs.We already had a team who was skilled in hybris (old SAP Commerce) and experience with hybris in the past was good

Incentivized

Its easy to update my catalog and inventory. I have added more SKUs and expanded to international shipping. My items resonate to worldwide markets and I now have the opportunity to sell to them. SAP Commerce Cloud should allow me to scale the company and really touch worldwide. I may also add other products to the portfolio.

Incentivized

• Kentico has allowed us to deliver to clients more quickly, more cheaply, and with high quality to our clients. It's an inexpensive licensing model, an easy development platform, and powerful enough we can deliver amazing results to our clients.
• Kentico's quick setup and deployment model has allowed me to very quickly ramp up new developers. This saves money and time.
• We routinely see extraordinary returns in visits, time on page, and other critical metrics after rolling out Kentico-based systems/applications.

Incentivized

• Order value has increased, sales volume has increased, and IT costs have been greatly decreased.
• Infrastructure costs are decreased since human work is eliminated, saving time and energy; order values are also raised as a result of smooth and effective storefront administration.

Incentivized