Khoros Service vs. Klaus
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Khoros Service | Score8.9 out of 10 | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A |
 Klaus | Score8 out of 10 | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week |
| Khoros Service | Klaus | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Pricing is variable based on the needs of the customer. | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Khoros Service | Klaus | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 7.0 |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.3 | 4.0 |
| Availability | 9.0 | - |
| Performance | 9.0 | - |
| Support Rating | 8.1 | - |
| In-Person Training | 9.0 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 7.6 | - |
| Product Scalability | 8.3 | - |