| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Khoros Service | Score8.9 out of 10 | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A |
 Salesforce Service Cloud | Score8.4 out of 10 | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
| Khoros Service | Salesforce Service Cloud | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
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| Khoros Service | Salesforce Service Cloud | |
|---|---|---|
| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Khoros Service | Salesforce Service Cloud | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Khoros Service | Salesforce Service Cloud | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 8.3 |
| Likelihood to Renew | 8.2 | 6.2 |
| Usability | 7.3 | 8.0 |
| Availability | 9.0 | 9.5 |
| Performance | 9.0 | 8.6 |
| Support Rating | 8.1 | 7.0 |
| In-Person Training | 9.0 | 10.0 |
| Online Training | 7.3 | 9.0 |
| Implementation Rating | 7.6 | 7.0 |
| Ease of integration | - | 5.0 |
| Product Scalability | 8.3 | - |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |