| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Khoros Service | Score8.9 out of 10 | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A |
 Zoho Desk | Score7.8 out of 10 | N/A | Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com. | $9 per month per user |
| Khoros Service | Zoho Desk | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | Optional | Required | ||||||||||||||
| Additional Details | Pricing is variable based on the needs of the customer. | A discount is offered for yearly billing. | ||||||||||||||
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| Khoros Service | Zoho Desk | |
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| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Khoros Service | Zoho Desk | ||||||||||||||||||||||
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| Incident and problem management |
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| Khoros Service | Zoho Desk | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 7.8 |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.3 | 9.4 |
| Availability | 9.0 | - |
| Performance | 9.0 | - |
| Support Rating | 8.1 | 8.7 |
| In-Person Training | 9.0 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 7.6 | - |
| Product Scalability | 8.3 | - |