Kindful (discontinued, now part of Bloomerang) vs. Salesforce Service Cloud
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Kindful (discontinued, now part of Bloomerang) | Score9 out of 10 | N/A | Kindful was a nonprofit CRM that included fundraising tools, reporting, and analytics. It was acquired by Bloomerang in January, 2021 and is no longer sold, but its functionality is now offered by the Bloomerang CRM. | $119 per month |
 Salesforce Service Cloud | Score8.4 out of 10 | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
| Kindful (discontinued, now part of Bloomerang) | Salesforce Service Cloud | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | All plans include: unlimited admin users, unlimited donation pages with peer-to-peer fundraising, built-in integrations, and automated reporting. Pricing also includes comprehensive web-based training upon signup and ongoing online support at no additional cost. | — | ||||||||||||||
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| Kindful (discontinued, now part of Bloomerang) | Salesforce Service Cloud | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Kindful (discontinued, now part of Bloomerang) | Salesforce Service Cloud | |
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| Likelihood to Recommend | 9.0 | 8.3 |
| Likelihood to Renew | - | 6.1 |
| Usability | 9.0 | 8.0 |
| Availability | - | 9.5 |
| Performance | - | 8.6 |
| Support Rating | 9.8 | 7.0 |
| In-Person Training | - | 10.0 |
| Online Training | - | 9.0 |
| Implementation Rating | - | 7.0 |
| Ease of integration | - | 5.0 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |