Kintone vs. OneDesk

Kintone

OneDesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Kintone	Score 7.4 out of 10	N/A	Kintone is a customizable digital workplace platform that lets the user manage data, tasks, and communication in one central place. Over 30,000 customers use Kintone’s no-code platform with more than 1.5 million database and workflow applications custom built for their businesses. The no-code drag-and-drop interface can be used to create custom database applications. Whether it’s sales leads, customer quotes, or inventory management, it can be organized in Kintone and viewed from the…	$24 per month per user
OneDesk	Score 8.0 out of 10	N/A	OneDesk, from the company of the same name in Montreal, combines Help Desk & Project Management software into a single application. The solution includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow the user to serve customers while working on projects in the same platform.	$9 Paid Annually

Pricing

Kintone

OneDesk

Editions & Modules

Professional Subscription: $24
per month per user

Per User Per Month (Billed Annually): $9
Paid Annually
Per User Per Month (Billed Monthly): $11
Paid Monthly

Offerings

Pricing Offerings
Kintone	OneDesk
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

Additional Details

All subscriptions have a minimum requirement of 5 users.

For any number of user licences, you can choose to pay the monthly price and cancel at any time. If you would like to pay annually in advance, we thank you by giving you 2 months free per year.

More Pricing Information

Community Pulse
	Kintone	OneDesk
Considered Both Products	Kintone CH Caleb Horrocks Project Manager/Estimator Chose Kintone Kintone wasn’t cookie cutter like the other options I consider. It was customizable and had great customer service to help me make it what I need. Incentivized Helpful? Verified User Anonymous Chose Kintone We tested Pipedrive with the free 30-day trial. We did not like the standard layout. It was not customizable to our liking, and it could not perform the functions we were looking for in our daily business workflow. Incentivized Helpful? Verified User Anonymous Chose Kintone We transferred our data records from google sheets to Kintone. While they aren't very comparable, the amount of tools and analysis that Kintone allowed us to do were far superior to Google Sheets. Incentivized Helpful? NM Nic Morrow Inventory Clerk Chose Kintone Again, I came along after the implementation of Kintone. Kintone does provide plenty of customization and personalization within the program without the ability to code HTML. Incentivized Helpful? Farshad Karimi Implementation Manager Chose Kintone More customizable in my opinion and free, though Kintone has drag and drop which is excellent and my favorite part. Incentivized Helpful? Verified User Anonymous Chose Kintone Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much. Incentivized Helpful? Verified User Anonymous Chose Kintone It's more flexible and better looking than its competitors. But the main reason is that after extensive searches for a product that would support our requirements, Kintone was the only one that claimed to be able to do so. After building the project, it works as expected. We … Incentivized Helpful? BC Ben Clarkson General Manager Chose Kintone Kintone is the best value for the dollar amount. It is also based on JavaScript (as far as the more in-depth customizations go) so you don’t have to learn a new language. Quickbase was extremely expensive for what it offered and FileMaker Pro required learning their custom … Incentivized Helpful? Verified User Anonymous Chose Kintone We spent 6 months working with programmers and customer service representatives from ActiveCampaign to try to customize ActiveCampaign for our needs. ActiveCampaign employees finally told us that our use-case was too complicated for their system since it was not designed to do … Incentivized Helpful? Caneel Johnson Database Developer Chose Kintone Previously we used, sequalm access, and something called CSST. None of them were as dynamic or easy to build and update as Kintone. Incentivized Helpful? Verified User Anonymous Chose Kintone Kintone won out based on a few factors. MS Access can be a good alternative, but you can have trouble with sharing the data when needed. We like the mobile app that Kintone provides as well. Compared to Trello, the price of Kintone was better, considering the differences in … Incentivized Helpful? Verified User Anonymous Chose Kintone These systems have always lacked customization which is really where Kintone shines. That being said, Salesforce did allow a certain level of customization on a more grand scale for a giant company I worked. for. Incentivized Helpful? Verified User Anonymous Chose Kintone Salesforce was very difficult to navigate and I couldn't figure out how to use it. Their interface is not very user-friendly. I contacted someone for help and they gave me a very typical business presentation, which was not useful. I figured out how to use Kintone immediately, … Incentivized Helpful? Shin Kishioka PRESIDENT Chose Kintone Salesforce CMS Incentivized Helpful? CM Cheryl Molyneaux Executive Director Chose Kintone I selected Kintone for price, customization, and user-friendliness. Incentivized Helpful? Carmen Miller Project Manager Chose Kintone Monday.com — I used this in my previous job and loved it for tracking stages and tasks (and I color-code everything), but at the time it was more clunky on raw data. It may have improved in this since then? Kintone is strong on data and I still color-code everything! … Incentivized Helpful? DK Danielle Kroeger Senior Administrative Support Supervisor Chose Kintone We have used RDP, a SalesForce product but you must pay to have any customization done and it is not user-friendly. Incentivized Helpful? Verified User Anonymous Chose Kintone Kintone allowed me to test its product more fully than other platforms. Scalable pricing was an incentive, as was the ability to create apps to perform diverse functions, like scheduling and project management. Kintone's help documentation enabled me to really play around with … Incentivized Helpful? Becca Rusinko Life Coach Chose Kintone We selected Kintone because it was the best combination of price and function. We needed something that could grow and scale with the organization, and that included looking at future prices. We didn't want to invest in something if we would be priced out five new users later. … Incentivized Helpful? KG Kimberly Goode Executive Director Chose Kintone Ease of use. Size limit is more than enough. Incentivized Helpful? Beth Barker-Hidalgo She/Her/Tawanda Executive Director Chose Kintone Kintone is much more customizable and user-friendly than Access. We also have experience with Service Point - Kintone is again, much more customizable. We would love a two-way interface between Kintone and Service ice Point. That would be a tremendous bonus for capturing & … Incentivized Helpful? Verified User Anonymous Chose Kintone Microsoft Dynamics frequently updates to change layout, functionality, etc. Things then get hard to relearn where everything is and what functions have been added, lost, or replaced. It also didn't add much flexibility to customize. Incentivized Helpful? JH Jimmiy Halbert CFO Chose Kintone a lot less complicated! Incentivized Helpful? KM Keeley Mathis Program Manager Chose Kintone Caseworthy is a very large extensive database that is excellent. However, Kintone is affordable for our small non-profit (with only one employee). We would be swimming in the complexity of Caseworthy. Incentivized Helpful? HG Heather Gray Assistant Director of Business Operations Chose Kintone I have experience with the following, similar, platforms that are not available as options above: Mantis Real Tracks Incentivized Helpful?	OneDesk No answer on this topic

Features

Kintone

OneDesk

Low-Code Development

Comparison of Low-Code Development features of Product A and Product B
	Kintone 9.4 Ratings 11% above category average	OneDesk - Ratings
Platform Security	9.50 Ratings	00 Ratings
Platform User Management	9.60 Ratings	00 Ratings
Reusability	9.50 Ratings	00 Ratings
Platform Scalability	9.60 Ratings	00 Ratings

Best Alternatives
	Kintone	OneDesk
Small Businesses	Stackby Score 9.0 out of 10	Stackby Score 9.0 out of 10
Medium-sized Companies	Quixy Score 9.9 out of 10	InEight Score 8.3 out of 10
Enterprises	Creatio Score 9.7 out of 10	InEight Score 8.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Kintone	OneDesk
Likelihood to Recommend	9.0 (0 ratings)	- (0 ratings)
Likelihood to Renew	8.3 (0 ratings)	- (0 ratings)
Usability	7.8 (0 ratings)	- (0 ratings)
Availability	10.0 (0 ratings)	- (0 ratings)
Performance	9.0 (0 ratings)	- (0 ratings)
Support Rating	9.4 (0 ratings)	- (0 ratings)
Implementation Rating	6.8 (0 ratings)	- (0 ratings)
Configurability	9.6 (0 ratings)	- (0 ratings)
Ease of integration	5.0 (0 ratings)	- (0 ratings)
Product Scalability	7.0 (0 ratings)	- (0 ratings)
Vendor post-sale	8.0 (0 ratings)	- (0 ratings)
Vendor pre-sale	2.0 (0 ratings)	- (0 ratings)

User Testimonials
	Kintone	OneDesk
Likelihood to Recommend	Kintone is great if you want a software that will help you in managing your data, and keep track of which tasks are assigned to whom. It also helps to streamline communication and information in one central place. However, it is not for you if you are looking for something complex that has to manage a lot of data. Incentivized Verified User Anonymous Read full review	No answers on this topic
Pros	Flexibility. You can build apps (without coding) to serve a wide range of processes and projects. Ease of use. The interface is intuitive. Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours. Incentivized Becca Rusinko Life Coach Read full review	No answers on this topic
Cons	I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps. It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields. If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such. I think there is more potential to make more customized data graphs. Incentivized Verified User Anonymous Read full review	No answers on this topic
Likelihood to Renew	I still think that there's a room for Kintone's future, and high expectations for them in additional features and innovative tools and supports. Truly hope that they will support email features, and standardized supports for various plug-ins with the 3rd party software and apps. In the meantime, we will have to consider our ways of doing our work in all aspects Incentivized Shin Kishioka PRESIDENT Read full review	No answers on this topic
Usability	Kintone is agile app and most of the time we can easily come up with new apps. However, there should be more feature-based drag and drop and or a visual-based usability, as we all want to minimize the number of clicks and dropdown menu selections as much as possible. Thanks. Incentivized Shin Kishioka PRESIDENT Read full review	No answers on this topic
Reliability and Availability	Never had an issue with this. Incentivized Farshad Karimi Implementation Manager Read full review	No answers on this topic
Performance	No issues. Incentivized Farshad Karimi Implementation Manager Read full review	No answers on this topic
Support Rating	The support from Kintone has been excellent. On numerous occasions, customer service representatives have proactively reached out to us to see if we needed help with anything. They also scheduled Zoom calls one month after we went live to go over any questions we had. Additionally, they assigned a local account representative to check in on us periodically to provide any necessary help. Incentivized Verified User Anonymous Read full review	No answers on this topic
Implementation Rating	Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects. Incentivized Shin Kishioka PRESIDENT Read full review	No answers on this topic
Alternatives Considered	Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much. Incentivized Verified User Anonymous Read full review	No answers on this topic
Scalability	I could see this work for all departments if implemented correctly. Incentivized Farshad Karimi Implementation Manager Read full review	No answers on this topic
Return on Investment	It used to take us 15-20 minutes to create a quote for a client. It now takes less than 3. It allows a few of our employees to work remotely, which was essentially impossible prior. We can see raw data for success/failure rates, which we actively use in our employee review process. Incentivized BC Ben Clarkson General Manager Read full review	No answers on this topic
ScreenShots	Kintone Screenshots	OneDesk Screenshots