Kiteworks vs. SugarSync

We are sending some pools securely via Kiteworks. Sharing and receiving secure files from 3rd party users and tracking files are very simple. Kiteworks solved compliance and security issues.

As with all file sharing, remote teams - the combination of being able to work alongside colleagues - or remotely (including "on a plane" / without Internet) - but always have your files saved locally makes it very easy to adopt.

Incentivized

• Microsoft Office Plugins
• Desktop Synchronization
• Mobile Ability
• Group chat
• File Filtering

• Excellent transfer speed.
• Able to synchronize multiple disjoint folders.
• Excellent retention of deleted files. They can be restored by using their web interface.

• Encrypting our files appears to be less than 100% complete
• Software updates cannot be scheduled to take place automatically like their old product
• Detailed activity logging is not available to administrators. You must submit the logs to Accellion for analysis.

Incentivized

• It’s a subtle but important difference in how it works because we have to manage the process a little bit more but it also means also SugarSync can possibly fit better into
• your productivity work style, especially if you’ve got a really good system of file
• management, stuff that you already use whereas in Dropbox, if you have a file system, management system you already use and you want to share those files, you have to move them into Dropbox which might break your system
• SugarSync requires just a little bit more forethought.

Incentivized

1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse

Customer service is amazing, they are always fast to respond and very helpful.

Incentivized

The main reason for selecting Kiteworks is that when sharing files with multiple customers, each customer has no idea who the other customers are. To do that in Teams would require users to create a private team for each customer, which would be very [time-consuming].

Incentivized

SugarSync has solid security. It uses AES 256-cycle to scramble your records extremely still and the TLS show to get them coming. I can open the actual document and I can work on it, save it, and now it’s the same on my notebook as it is in the sync in the Cloud and here on my desktop. So it works very simply and effectively from that perspective. Before I finish though, I do want to show you mobile access because mobile access is increasingly important for all of these different services that we’re talking about. For SugarSync, having access to our iPhone, iPad, or our Android device is also crucial. So here we see my iPhone is up and I’m going to go into my Productivity tab here

Incentivized

• We have tried to move to other products but our users will have nothing of that.
• We migrated from the Accellion MFT product with relative ease.
• We have less than 100 users, using over 1.5 TB of space, so it's a very popular product.

Incentivized

• I've used it for 9 years, so the impact is definitely positive. It has enabled me to always feel confident that I won't lose my data.
• At times when I have accidentally saved-over rather than saved-as, the versioning tool allows me to quickly find the old version and recover it.
• The mobile application makes my data available to me at all times - increasing my ability to do business from anywhere.

Incentivized