Kiteworks vs. Webroot Email Security Powered by Zix

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kiteworks
Score 9.5 out of 10
N/A
Kiteworks empowers organizations to manage risk in every send, share, receive, and save of sensitive content over numerous communications channels: email, file sharing, managed file transfer, APIs, and web forms. The Kiteworks platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of an organization, significantly improving risk management and ensuring regulatory compliance. With on-premise, private cloud, hybrid and FedRAMP deployment…
$15
per user/month
Webroot Email Security Powered by Zix
Score 6.4 out of 10
N/A
Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services, advanced email security, email encryption, large secure file sharing, and unified information archiving. The solution boasts users among more than 80,000 organizations, including institutions in healthcare, finance,…N/A
Pricing
KiteworksWebroot Email Security Powered by Zix
Editions & Modules
Business
$15
per user/month
Enterprise
Custom Pricing
No answers on this topic
Offerings
Pricing Offerings
KiteworksWebroot Email Security Powered by Zix
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
KiteworksWebroot Email Security Powered by Zix
Features
KiteworksWebroot Email Security Powered by Zix
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
Kiteworks
-
Ratings
Webroot Email Security Powered by Zix
7.7
Ratings
8% below category average
Anti-malware00 Ratings10.00 Ratings
Customizability00 Ratings5.30 Ratings
Data Loss Protection00 Ratings9.00 Ratings
Threat Detection00 Ratings7.30 Ratings
Sandboxing00 Ratings7.00 Ratings
End-to-End Encryption00 Ratings10.00 Ratings
Management Tools00 Ratings5.60 Ratings
User Ratings
KiteworksWebroot Email Security Powered by Zix
Likelihood to Recommend
9.5
(0 ratings)
6.4
(0 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(0 ratings)
Usability
-
(0 ratings)
7.0
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
KiteworksWebroot Email Security Powered by Zix
Likelihood to Recommend
We are sending some pools securely via Kiteworks. Sharing and receiving secure files from 3rd party users and tracking files are very simple. Kiteworks solved compliance and security issues.
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I have already recommended Zix to a number of our coworkers in the home healthcare industry, and a number of those coworkers also use Zix, which makes it quite simple to connect with one another. Because it pertains to health care, which is an industry in which it is vital to maintain confidentiality and sensitivity, we also utilize it within our own organization to communicate with one another.
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Pros
  • Microsoft Office Plugins
  • Desktop Synchronization
  • Mobile Ability
  • Group chat
  • File Filtering
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  • Makes it easy for those receiving emails to create an account and retrieve the email.
  • Peace of mind knowing emails are secure, and can be tracked.
  • Monitoring inbound email threats is easy.
  • Support has been very quick resolving or explaining support tickets I've created.
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Cons
  • Encrypting our files appears to be less than 100% complete
  • Software updates cannot be scheduled to take place automatically like their old product
  • Detailed activity logging is not available to administrators. You must submit the logs to Accellion for analysis.
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  • Ease of use. Other competitors platform is WAY easier to use and customize.
  • You have to cover THE ENTIRE ORGANIZATION with coverage, even though only a handful will need to use email encryption
  • The Zix Protect platform is a complete joke to customize and use.
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Likelihood to Renew
No answers on this topic
It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage.
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Usability
No answers on this topic
It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent.
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Support Rating
No answers on this topic
Zix is very good about response times and information. They even proactively e-mail us about known issues. I have never had an issue go unresolved, and the support team tends to answer quickly unless it's a strange, complicated request. The only time that happened was doing a search through logs, and that was entirely on me and my unfamiliarity with their flavor of Linux.
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Alternatives Considered
The main reason for selecting Kiteworks is that when sharing files with multiple customers, each customer has no idea who the other customers are. To do that in Teams would require users to create a private team for each customer, which would be very [time-consuming].
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Proofpoint is a major player in this space, and I believe their product is overall superior to Webroot Email Security. However, the price is much higher for products like Proofpoint, which has made it difficult to fit that into our budget. We really like using the outbound email encryption feature of Zix, and I think that has some serious competitive advantages over something like Proofpoint, and so it is nice to have that all in one platform.
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Return on Investment
  • We have tried to move to other products but our users will have nothing of that.
  • We migrated from the Accellion MFT product with relative ease.
  • We have less than 100 users, using over 1.5 TB of space, so it's a very popular product.
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  • Users have improved at identifying spam.
  • Fewer false positives are coming through.
  • It has identified a lot of security holes from vendors (e.g. most vendors using outdated extensions that we are now able to block, creating a discussion with our users).
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ScreenShots

Kiteworks Screenshots

Screenshot of The CISO Dashboard: See All Sensitive Content Entering or Leaving the EnterpriseScreenshot of Send Secure Email with Ease from MS Outlook, Web or MobileScreenshot of Share Documents Securely from Word, Excel, PowerPoint and Outlook