Chose Salesforce Service Cloud
The major value proposition is that service cloud offers integrated services. That covers a multitude of lacking features. All of our agents preferred Freshdesk. Salesforce service cloud was lacking so many basic features compared to it that it was frustrating to switch. Simple …
Invited by TrustRadius (TR) on Vendor's Behalf
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info