TrustRadius

Knowmax vs. Tettra

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Knowmax
Score 0.0 out of 10
N/A
Knowmax is a knowledge management software for customer support agents to provide better customer service as well as self-service when being deployed at digital channels like website, Apps, and chatbots. Features like interactive decision trees, Knowledgebase, Pictorial Guides, Chatbots, and Learning Management system help support agents as well as the customer itself to get the query resolution in no time.N/A
Tettra
Score 6.1 out of 10
Small Businesses (1-50 employees)
Tettra helps teams that use Slack organize and share important knowledge in one central, searchable, manageable place.N/A
Pricing
KnowmaxTettra
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
KnowmaxTettra
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Active users are people who sign up for Tettra with their Slack account
More Pricing Information
Community Pulse
KnowmaxTettra
Considered Both Products
Knowmax

No answer on this topic

Tettra
Verified User
Anonymous
Chose Tettra
Although most of the tools listed above are not dedicated wikis, they do offer that feature. I like that Tettra is dedicated to the wiki space, so that allows them more time to flesh out the features for that space.
Verified User
Anonymous
Chose Tettra
Both products are comparable. our company allows a certain number of similar products, so we use both for different teams.
Verified User
Anonymous
Chose Tettra
Tettra provides an easy interface, but feels limited in its feauture set. When I need to incorporate more granular permissions or live collaboration I use google drive.
Best Alternatives
KnowmaxTettra
Small Businesses
Front
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Score 7.1 out of 10
Front
Front
Score 7.1 out of 10
Medium-sized Companies
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RWS Tridion Sites
Score 9.0 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Enterprises
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KnowmaxTettra
Likelihood to Recommend
-
(0 ratings)
8.0
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
KnowmaxTettra
Likelihood to Recommend
No answers on this topic
Tettra is well suited as a repository for company information but can get cluttered quickly if used more broadly and dynamically. It is helpful for documents with wide permissions, and for disseminating information that’s owned by specific people.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Easy to use.
  • Easy to set-up.
  • The free version has basic integration options.
  • For the paid plans nice extra features (ie API).
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • There aren’t enough shiny features to differentiate from Google docs
  • Limited to Slack authentication
  • There is limited live collaboration functionality
Verified User
Anonymous
Read full review
Support Rating
No answers on this topic
I base the rating on the online availability of the help system. The product is quite intuitive but the questions I did have were answered on the online help. That is always better than having to contact support as then you have to wait longer than just a search on the website.
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
Both products are comparable. our company allows a certain number of similar products, so we use both for different teams.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • Easier to find information
  • Meets you on the platforms you already use - ie Slack and Google.
Verified User
Anonymous
Read full review
ScreenShots