Kommunicate Customer Messaging Software vs. Yellow.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kommunicate
Score 0.0 out of 10
N/A
The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomes extremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and…
$0
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Yellow.ai
Score 8.3 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Pricing
Kommunicate Customer Messaging SoftwareYellow.ai
Editions & Modules
Business
$0.00
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Start
$40
For early-stage startups and individuals
Scale
$100
For growing companies with small teams
Grow
$400 /mo
For high growth companies and large teams
No answers on this topic
Offerings
Pricing Offerings
KommunicateYellow.ai
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$40 For early-stage startups and individualsOptional
Additional DetailsContact vendor for pricing information.
More Pricing Information
Community Pulse
Kommunicate Customer Messaging SoftwareYellow.ai
Considered Both Products
Kommunicate

No answer on this topic

Yellow.ai
Chose Yellow.ai
The system we used before was a typical chat network, where users can just enter their basic details and take them to a direct customer service agent. With yellow.ai we were able to resolve around 70% of their doubts through AI-built FAQs, only the rest of the doubts needed to …
Chose Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
Best Alternatives
Kommunicate Customer Messaging SoftwareYellow.ai
Small Businesses
Front
Front
Score 7.1 out of 10
Front
Front
Score 7.1 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Kommunicate Customer Messaging SoftwareYellow.ai
Likelihood to Recommend
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
Kommunicate Customer Messaging SoftwareYellow.ai
Likelihood to Recommend
No answers on this topic
We are very happy how yellow.ai helped us through our customer journey. All the use cases are well met and fully automated. Our customers also found it very easier to get into the basic FAQs before getting into direct customer care agents. Needed a few more advancements in integrating catalog with chat so users can shop directly from WhatsApp or chat messages than going to our app/website. Overall I recommend it very much.
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Pros
No answers on this topic
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
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Cons
No answers on this topic
  • Shopping features in bot
  • pricing
  • app integration
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Alternatives Considered
No answers on this topic
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
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Return on Investment
No answers on this topic
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
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ScreenShots

Kommunicate Screenshots

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