KrispCall vs. WhatsApp Business

KrispCall

WhatsApp Business

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
KrispCall	Score 8.8 out of 10	N/A	KrispCall is a phone app for businesses that integrates with a CRM. With access to phone numbers in over 100 countries, It can be used to maintain a consistent and professional image wherever a business operates. KrispCall includes a Power Dialer for sales teams, enabling lead connections, while Call Coaching allows managers to provide real-time guidance, optimizing every interaction for success. The Bulk SMS feature amplifies outreach efforts, driving targeted campaigns to…	$15 per month per user
WhatsApp Business	Score 8.5 out of 10	N/A	WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.	N/A

Pricing

KrispCall

WhatsApp Business

Editions & Modules

Essential: $15
per month per user
Standard: $40
per month per user
Enterprise: Custom

WhatsApp Business: Free

Offerings

Pricing Offerings
KrispCall	WhatsApp Business
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

20% discount for annual pricing.

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More Pricing Information

Community Pulse
	KrispCall	WhatsApp Business
Considered Both Products	KrispCall Neha Pant Account Manager- Existing Business Chose KrispCall I am not a decision maker who decides whether to buy a software or not but yes Krispcall has a lot of advantages compared to other vendors in the similar lines and one of them is it being cost efficent. Incentivized Helpful?	WhatsApp Business MOHAMMAD AZMAL HOSSAIN Pharmacy Manager Chose WhatsApp Business It is more reliable and secure and highly accepted by the business communities. Business community in Saudi Arabia has accepted the app with great enthusiasm. I have used Skype, Viber and many others apps but in compare to WhatsApp Business those are less effective because … Incentivized Helpful? Verified User Anonymous Chose WhatsApp Business Slack is preferable for internal business comms whilst WhatsApp Business is better for communicating to customers or mentors. This is because slack has task management and calendar integration features. WhatsApp is best for customers because they have it on their phones already … Incentivized Helpful? Verified User Anonymous Chose WhatsApp Business WhatsApp Business is best among all the applications available as it is fast and easy to use. The ROI is very good and helps reach a wide array of customers when it's a new business. Customers are happy because their queries are resolved in less time and organisations are happy … Incentivized Helpful? Teembo David Lead Photographer Chose WhatsApp Business Everything is well organized and simplified for business owners Incentivized Helpful? Verified User Anonymous Chose WhatsApp Business WhatsApp does work well and does not crash similar to Skype that is very heavy on computers and Android devices therefore we do not have an issue with it and we get less issues from staff using it unlike Skype that has a lot of issues when being used in different locations. Incentivized Helpful? AH Ali Hasnain Assistant Manager HR Chose WhatsApp Business We choose to use WhatsApp Business because of the following Customer reach: WhatsApp has over 2 billion active users worldwide, making it a popular communication channel. By using WhatsApp Business, businesses can reach a large audience and communicate with customers directly on … Incentivized Helpful? Samira Islam Resmi Assistant Professor Chose WhatsApp Business I can expand the group to about 200 persons and have them speak with one another. This makes communicating with a large group of individuals a breeze. In addition to chatting, WhatsApp may be used for audio and video conversations. I may connect with my team members and … Incentivized Helpful? Verified User Anonymous Chose WhatsApp Business The most effective aspect is its privacy, it increases the number of clients as well as simplifies the business. It's safe to keep payment records, by sharing screenshots with clients and making the complete record in a group with all screenshots and receipts. Thus, highly … Incentivized Helpful? Dhiman Roy Officer Chose WhatsApp Business In a business organisation communication is the main factor for the development. And Whatsapp business is the most perfect software for it. The software is designed with full of perfect features for the better communication. It performs very effectively than other software. … Incentivized Helpful? Nilufa Hossain IT Specialist Chose WhatsApp Business WhatsApp Business is a great tool for businesses, which is why so many people use it. Many options are available, including video calling, calling, and the ability to set up automatic alerts for important events. Business users will find that WhatsApp is more than just a … Incentivized Helpful? Verified User Anonymous Chose WhatsApp Business You don't need to sit and talk to the customers online, you just get the queries, orders and you go with that. Incentivized Helpful? Hasan Md Ripon Managing Director Chose WhatsApp Business Telegram is a good application but it is not as widely used as WhatsApp. Moreover, operating telegram might be tough for general users. WhatsApp Business is enriched with extreme business features that help the owners of any SME grow furthest. The catalogs and sales/order … Incentivized Helpful? Gede Suardana Restaurant Manager Chose WhatsApp Business Whatsapp is very popular, registered by using phone number. Every company has a phone number to get reach from the customer. Build a new optional way of communication to customers instead of using email. But because of using phone numbers sometimes will get disturbed by people … Incentivized Helpful? AB Alexis Blanco Communications Representative Chose WhatsApp Business WhatsApp Business is an overall competitor beside these two. It has everything to offer. Communication, transparency, overall dialing out and receiving calls. Honestly I can't find a reason not to like this amazing app. It has its up's and down's like any other software. But I … Incentivized Helpful? FA Fernanda Alonso CX Chose WhatsApp Business We opted for Whatsapp Business for [a] large number of adept people. Compared to other products, Whatsapp has already been disseminated all over the world, which makes it much easier for users to use. The fact that we can use it on cell phones and computers brings us even more … Incentivized Helpful? Verified User Anonymous Chose WhatsApp Business WhatsApp don't have any adds. It is very reliable and free. WhatsApp interface is simple and user friendly and very easy to use. It checks all contacts in phone and lets you know who uses WhatsApp already. What can be very useful is sharing live location for 15 minutes, 1 hour or … Incentivized Helpful? Gerson Freitas Vital Analista de Relacionamento Chose WhatsApp Business The speed and practicality of the application are unique features, hardly found in other communication tools. Exchanging an instant message over the internet is much faster than making a call or sending an email. Incentivized Helpful? Salvatore Tramonte R&D Engineer Chose WhatsApp Business Instead of using only chat system, WhatsApp Business provides groups and organizes your contacts. It's a well known platform since the consumer version is widely used in the world and this means an easy adoption for people in the company. For your customer it will be natural to … Incentivized Helpful? Verified User Anonymous Chose WhatsApp Business Many people are using WhatsApp Business for personal and business reasons. Due to the size of the user community, we felt it would be useful during communication. It has excellent features like calling, texting, video calling, setting up auto alerts that worked for our business … Incentivized Helpful? AE Amir Ebrahimi Co-founder and CMO Chose WhatsApp Business WhatsApp has been my choice for a few reasons. 1) being already sth I use everyday 2) more reasonable in terms of pricing compared to Zoom and others 3) more widely accepted, compared to Telegram and viber. The familiarity of WhatsApp I think is the winner here. Others are … Incentivized Helpful?

Features

KrispCall

WhatsApp Business

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	KrispCall 8.3 Ratings 4% above category average	WhatsApp Business - Ratings
Multi-level Interactive Voice Response (IVR)	9.00 Ratings	00 Ratings
Call reports	8.00 Ratings	00 Ratings
Directory of employee names	8.00 Ratings	00 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	KrispCall 8.6 Ratings 2% above category average	WhatsApp Business - Ratings
Answering rules	8.00 Ratings	00 Ratings
Call recording	9.00 Ratings	00 Ratings
Call park	8.00 Ratings	00 Ratings
Call screening	10.00 Ratings	00 Ratings
Message alerts	8.00 Ratings	00 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	KrispCall 9.0 Ratings 12% above category average	WhatsApp Business - Ratings
Audio conferencing	9.00 Ratings	00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	KrispCall 8.0 Ratings 1% above category average	WhatsApp Business - Ratings
Mobile app for iOS	8.00 Ratings	00 Ratings

Best Alternatives
	KrispCall	WhatsApp Business
Small Businesses	CloudTalk Score 7.2 out of 10	Telegram Score 9.2 out of 10
Medium-sized Companies	CloudTalk Score 7.2 out of 10	Telegram Score 9.2 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10	Telegram Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	KrispCall	WhatsApp Business
Likelihood to Recommend	7.0 (0 ratings)	9.6 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.0 (0 ratings)
Usability	- (0 ratings)	9.8 (0 ratings)
Support Rating	- (0 ratings)	8.3 (0 ratings)

User Testimonials
	KrispCall	WhatsApp Business
Likelihood to Recommend	It's well suited for sales and support environments where you need to give live coaching or real time feedback to your team members. It also helps when you have to take some strategic decisions, specifically if you are working in. support environments to identify trends, spikes in call volume, etc, and the virtual receptionist is a great help, too when the call volume is higher. For me in sales it helps with live monitoring, auto-transcript of calls, call tagging etc. Incentivized Neha Pant Account Manager- Existing Business Read full review	By using WhatsApp Business, I can now respond to customers faster, keep them updated about new deals, and even send out surveys to understand their needs. The ability to send stickers and photos makes the app more interactive and engaging. It easily beats other social networks in terms of the quality and quantity of messages sent, which is a good thing for businesses. Ezechiel Narcisse ALLAHA Responsable des ventes Read full review
Pros	Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions Incentivized Neha Pant Account Manager- Existing Business Read full review	Easy to use by registering a phone number as your personal WhatsApp number and attaching your company profile by opening and closing your image to your product. Fast and accurate connection. It allows you to split chat between business and personal as WhatsApp Business and Personal can be downloaded on the same smartphone by registering a different number. Abrar Ajrame Logistics Manager Read full review
Cons	Integration with Salesforce isn't there, which I believe every software must have these days. No bulk SMS feature Incentivized Neha Pant Account Manager- Existing Business Read full review	UI/UX of WhatsApp has room for improvement. The goal should be to add more features for business interactions outside of the everyday messenger. (interface wise, not feature wise) Multi-device use is added but it's still not as flexible and fast as other messengers like Telegram File transfer is time consuming and troublesome. It also has limits. Incentivized Amir Ebrahimi Co-founder and CMO Read full review
Likelihood to Renew	No answers on this topic	It's ease and pocket friendly use makes it best in the market when you are required to connect with client directly and showcase your products. One needs to understand how powerful WhatsApp Business as a tool is if he/she knows it's use at it's potential. There are many customisations one can do and interact with multiple clients at one time which saves time and efforts. Incentivized Verified User Anonymous Read full review
Usability	No answers on this topic	Most reliable app for business and personal use. I rely on it with any hesitation. Its encrypted chatting system impresses me a lot. Easy file transfer is also appreciated. Maximum people use this app, so I can communicate with most people through this. It makes my life more comfortable. MOHAMMAD AZMAL HOSSAIN Pharmacy Manager Read full review
Support Rating	No answers on this topic	There were some issues in the beginning when the app used to get hanged. We had emailed customer support, and we received a response promptly. There was an issue with the phone where some updates had to be downloaded. You can also complete a form online to contact customer support. The staff can speak many languages Incentivized Verified User Anonymous Read full review
Alternatives Considered	I am not a decision maker who decides whether to buy a software or not but yes Krispcall has a lot of advantages compared to other vendors in the similar lines and one of them is it being cost efficent. Incentivized Neha Pant Account Manager- Existing Business Read full review	In a business organisation communication is the main factor for the development. And WhatsApp Business is the most perfect software for it. The software is designed with full of perfect features for the better communication. It performs very effectively than other software. I am fully satisfied with the features of the software. A superb software to me. Incentivized Dhiman Roy Officer Read full review
Return on Investment	seamless process for live feedback and monitoring helpful in strategic decision making reduce the burden of listening to the calls, as at times auto-transcript does the job for you Incentivized Neha Pant Account Manager- Existing Business Read full review	With WhatsApp Business help, productivity has risen while email and text messages continue to be used. It’s helpful to adapt, have a positive business return, and use WhatsApp Business groups to manage communication with specific people. Integrating the company and the improvement of its visibility allowed for better optimization of customer engagement. Incentivized Nilufa Hossain IT Specialist Read full review
ScreenShots	KrispCall Screenshots