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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    KronoDesk

    Score6.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.

    $190.99

    per month 3 concurrent users (minimum)

    Pricing
    KronoDesk
    Editions & Modules
    Cloud
    $63.66 per
    per month per concurrent user
    Download
    $633.66
    per year per concurrent user
    Offerings
    Pricing Offerings
    KronoDesk
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional DetailsDiscount available for annual billing on cloud plans. Discount available for volume of concurrent users. 3 concurrent user minimum.
    More Pricing Information
    Community Pulse
    KronoDesk
    Considered Both Products
    Inflectra Corporation
    Chose KronoDesk
    Several freeware/shareware tools like Bugzilla are missing integration with other systems.
    HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    KronoDesk
    Incident and problem management
    Comparison of Incident and problem management features of KronoDesk
    Feature
    KronoDesk
    8.2
    1 Ratings
    Organize and prioritize service tickets8.21 Ratings
    Expert directory8.21 Ratings
    Subscription-based notifications8.21 Ratings
    ITSM collaboration and documentation8.21 Ratings
    Ticket creation and submission8.21 Ratings
    Ticket response8.21 Ratings
    Self Help Community
    Comparison of Self Help Community features of KronoDesk
    Feature
    KronoDesk
    8.2
    1 Ratings
    External knowledge base8.21 Ratings
    Internal knowledge base8.21 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of KronoDesk
    Feature
    KronoDesk
    8.4
    1 Ratings
    Customer portal8.21 Ratings
    IVR8.21 Ratings
    Social integration8.21 Ratings
    Email support9.11 Ratings
    Help Desk CRM integration8.21 Ratings
    User Ratings
    KronoDesk
    Likelihood to Recommend
    9.1
    (1 ratings)