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LABEL MATRIX vs. Spiceworks Cloud Help Desk

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LABEL MATRIX

Spiceworks Cloud Help Desk

248 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LABEL MATRIX

    		N/AN/ALABEL MATRIX is an application boasting a familiar user interface, with helpful wizards that enable administrators to design labels, and database connections such as Excel, Access, and SQL via OLE or ODBC. LABEL MATRIX is a label printing solution for smaller labeling environments looking for a reasonably priced labeling solution. LABEL MATRIX also offers thermal printer support, and premade templates for label design, as well as multiple barcode symbologies…

    $255

    per year per user

    Spiceworks Cloud Help Desk

    Score6.8 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    LABEL MATRIXSpiceworks Cloud Help Desk
    Editions & Modules
    LABEL MATRIX PowerPro
    $255.00
    per year per user
    LABEL MATRIX PowerPro Perpetual
    $788.00
    one-time fee per user
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    LABEL MATRIXSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsLicenses are available in Subscription (offered in 1, 3, and 5 year options) or Perpetual (a one-time outright license purchase with a renewing Software Maintenance Agreement [SMA]). Active Subscription licenses and SMAs both include no-cost version upgrades, technical support, and training webinars.—
    More Pricing Information
    Features
    LABEL MATRIXSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of LABEL MATRIX and Spiceworks Cloud Help Desk
    Feature
    LABEL MATRIX
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets00 Ratings8.054 Ratings
    Expert directory00 Ratings8.047 Ratings
    Subscription-based notifications00 Ratings9.042 Ratings
    ITSM collaboration and documentation00 Ratings6.045 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    Self Help Community
    Comparison of Self Help Community features of LABEL MATRIX and Spiceworks Cloud Help Desk
    Feature
    LABEL MATRIX
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of LABEL MATRIX and Spiceworks Cloud Help Desk
    Feature
    LABEL MATRIX
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    LABEL MATRIXSpiceworks Cloud Help Desk
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)