LabVantage vs. Orchard Harvest LIMS

The customer support is outstanding and when the system is running (97% uptime) it makes everything happen on time and correctly.

Incentivized

Harvest is the smaller LIS software that Orchard offers. It is best suited for smaller starter labs that don't have a ton of samples coming in. Larger labs that have a lot of samples coming in and multiple integrations with other EHRs and state reporting setups should look at using Copia\Sequoia since it is built for more throughput.

Incentivized

• Request tracking, numbering: LabVantage provides a unique number to each request, which makes requests easy to track and refer to.
• Web-enabled: we can link to LabVantage requests and attachments from other systems.
• Single Sign-On: users can use their network username/password to login to LabVantage

Incentivized

• Good for small labs
• Good support
• Configurable for your environment

Incentivized

• Be more attentive to our needs and what we are looking for vs. telling us how we should work when it comes to improvements
• Develop LVConnect interfaces with more instruments that is universal and easy to use

Incentivized

• User Interface - The software is like 25 years old, and it feels like it. They have added some buttons and links to try to make it easier, but it's not as flashy as the SaaS applications that are being built these days. It feels like there isn't a lot of time spent on refining the features, just adding more to it.
• Archaic Architecture - The application use 4D for the database. This means that you can't use SQL for queries, latency is a huge issue and there isn't a hosted option. You have to have your own in-house server to run the server application.
• Client is an Application - We have workstations dedicated to managing the interfaces. These workstations have to run the application as a program and can not run them as a service. This means that if you want to apply Windows updates it required manually closing and re-launching the application.
• Data Mining - There are some basic reports, but they do not really allow you to build complex reports about the patients or work being performed.

Incentivized

We didn’t really have choice to use any other system. We probably would be able to better serve our customers with an issue tracking or help desk system.

Incentivized

I haven't had the opportunity of using other LIMS applications.

Incentivized

• This software has allowed us to continue to grow.
• We can output 20% more samples that we did with our old system

Incentivized

• The support provided by Orchard Software for Harvest allows me to not have to worry as much about the system. I can grant them access to my system and trust them to work on the issue while I work on other issues.
• The automation saves a lot of time for those in the lab. There have been a few times that the lab has been down for a couple of hours and having to catch up and enter the results from the instruments manually can take the rest of the day.

Incentivized