Lansweeper vs. Microsoft Intune

Because of its slowdown as we have acquired more equipment, I think LANSweeper may be better suited for smaller environments. We have 3000+ users and over 1500 devices on our WAN. It has shown considerable performance issues as we have grown. Maybe moving it to a full blown SQL instance will make things a bit better. But as it stands, it has gotten tiresome waiting for it to update and refresh.

Incentivized

Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.

Incentivized

• Lansweeper is grabbing lots of data from the machines without slowing the network and the client machines. We can easily get all the installed software data, hardware and linked hardware and all the user you can grab from the AD (computer and user).
• Lansweeper can now scan Windows, Mac and Linux with an agent installed (or not if you want that the server is the one pulling the data).
• The web interface is really friendly user and offers lots of possibilities to personalize your dashboard as you see fit.
• Reports engine is really powerful and easy to monitor your machines and also your security issues.

Incentivized

• [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
• The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
• The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.

Incentivized

• Ease of use - pushing software can be a complicated process.
• Detecting assets sometimes means going to each machine on opening ports on the firewall.
• Reporting can be hard to figure out but you can ask on their forum. I find that a lot of my questions already have been asked.

Incentivized

• Installation is very laborious and complicated. The number of things to manually configure during the installation is incredible.
• OS deployment is hard to configure and troubleshoot. The Microsoft article on deploying Windows 10 via System Center Configuration Manager in a test environment takes 44 minutes to read (Microsoft's estimate, not mine -- check here: https://docs.microsoft.com/en-us/windows/deployment/windows-10-poc-sc-config-mgr). If something goes wrong, there are multiple log locations to check on both the server and client, making troubleshooting difficult.
• The management console looks old, and its performance isn't great. It is often hard to find settings in the console, and it refreshes slowly. The old name for System Center Configuration Manager, SMS, comes to mind often. "Slowly Moving Software."

Incentivized

The price to function scale is so far towards function it would be stupid to get rid of it

Incentivized

Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance. We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks

Incentivized

Overall, Microsoft Intune is very usable. While help documentation can be lacking, once setup and configured, Intune does all the work that used to be manual. There is a lot of automation and advanced features and manufacturer integrations you don't get anywhere else. These are absolutely game changers when managing IT workloads.

Incentivized

It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.

Incentivized

Lansweeper offers a variety of customer support options (including KBs for self-serve and get in touch with them via email), and most importantly, it's a matter of dialing within their allotted supporting time frames. However, I always make sure to provide the following information:

- Screenshots of the issue (if available).

- Program Files (x86)/Lansweeper/Service/Errorlog.txt, as present on your Lansweeper server.

- If it exists, the error log present in Program Files (x86)/Lansweeper/Website/App_Data.

Incentivized

Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.

Incentivized

Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand! Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the project Management can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations

Incentivized

Lansweeper is DRAMATICALLY cheaper than KACE and provides the same level of reporting and inventory of asset data. Where KACE outshines Lansweeper, is Lansweeper has a very minimal software deployment system that requires clients to have direct access to a common file share. KACE allows you to upload files directly into it's environment, and assets can download over HTTPS those files for installation anywhere. Spiceworks was a great inventory and helpdesk system for free - but the product I feel has gone stale and not nearly as powerful as it use to be - for that reason Lansweeper appears to have taken up the charge and utilized a lot of Spiceworks was going for

Incentivized

Microsoft Intune is more robust as far as fine-tuning security controls. It also allows for software installs, folder access controls, updating PCs, and other features simply not found in previous products we have used. Because it is rolled into MS 365 it's very cost effective. It's also a single pane of glass for managing user PCs and personal devices

Incentivized

• I would consider that ROI has been achieved - it wasn't expensive. However, Spiceworks could have done the same for free.
• Too much manual intervention. Not strong beyond basic Microsoft products so we had to keep an eye on everything.
• Great sniffer of hardware on the network including switches, routers, printers.
• Lack of features that are essential for enterprise ITAM.

Incentivized

• The positive impact it's had was it has been really beneficial in having an all-in-one Systems Management solution to be able to manage all endpoints across the organization. This has saved both time and costs from having to search/setup/manage other System Management applications and also have saved money from having to purchase a license for other commercial products.
• Another positive impact it has had was in being able to easily remote into computers/endpoints, and also being able to provide remote assistance to end-users.
• The negative impact has been it is not being fully utilized by most of the IT staff, as it is a more complicated platform to learn/master. This would require funding for IT staff to take training in learning the product, or require time to consult the documentation in the use of the product. As a result, this may hurt productivity in being able to have to work on other things.

Incentivized